Overview

Join the team at Georgian Sports Medicine & Physiotherapy as a Medical Office Administrator, supporting the daily operations of a busy physiotherapy and sports medicine clinic. In this role, you will help ensure a welcoming environment for patients, coordinate appointments, maintain accurate medical records, and provide administrative support to physiotherapists and other healthcare professionals. Your organizational skills, attention to detail, and commitment to excellent customer service will contribute to the smooth delivery of patient care.

Duties

- Manage front desk operations, greet patients, answer phone calls, and schedule physiotherapy and sports medicine appointments.
- Maintain accurate and confidential patient records using electronic medical record (EMR) systems.
- Verify patient insurance coverage and assist with billing, payment processing, and insurance claims.
- Prepare patient files, update personal and medical information, and maintain clinic documentation.
- Coordinate appointment confirmations, reminders, cancellations, and rescheduling to support efficient patient flow.
- Communicate with patients regarding appointment details, clinic procedures, and administrative inquiries.
- Assist physiotherapists and other clinical staff with administrative tasks and daily clinic operations.
- Monitor office supplies and maintain an organized,



professional reception area.
- Follow clinic policies and applicable patient privacy and confidentiality requirements.
- Collaborate with team members to improve administrative processes and enhance the overall patient experience.

Experience and Qualifications
- Previous experience in a medical office, physiotherapy clinic, rehabilitation centre, or healthcare administrative role is preferred.
- Familiarity with medical terminology and electronic medical record (EMR) systems is an asset.
- Robust communication, customer service, and organizational skills.
- Experience with appointment scheduling, data entry, billing, and document management.
- Ability to manage multiple tasks, prioritize responsibilities, and work effectively in a busy clinical environment.
- Professional, friendly, and patient-focused approach.
- Ability to maintain confidentiality and handle sensitive patient information appropriately.

Join Georgian Sports Medicine & Physiotherapy and contribute to a supportive healthcare environment focused on helping patients improve their mobility, recover from injuries, and achieve their rehabilitation goals. Pay: From $27.60 per hour

Expected hours: 45.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Medical Office Administrator (Toronto)
🏢 Georgian Sports Medicine u0026 Physiotherapy
📍 Toronto