Service Advisor – Medicine Hat, AB Full time | Monday–Friday | 8:00 AM–5:00 PM Salary: $50,000–$60,000 + Monthly Performance Bonus New West Truck Centres has been a trusted name in Western Canada's transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long‐term careers with us.

They genuinely care about their team and take the time to listen, coach, and support your growth. You'll receive hands‐on training and ongoing development to help you succeed. From in‐house programs to manufacturer training and online learning, we invest in building your confidence and skillset.

No prior trucking experience? Our total compensation package offers job security, health and dental coverage, EFAP support, vision care, life insurance, RRSP matching, and paid vacation. health and dental coverage EFAP support life insurance paid vacation A monthly performance bonus is also available. Under the supervision of the Service Office Manager, the Service Advisor is the face of our business.

You'll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast‐paced, people‐first environment and enjoys solving problems, building relationships, and staying organized. This is a full‐time position working Monday through Friday from 8:00 AM to 5:00 PM.

You do not need prior trucking or automotive experience to succeed.



If you bring strong customer service skills, we'll teach you the rest. A Day in the Life of a Service Advisor You start your shift by checking in with the team and reviewing the schedule.

As customers arrive, you're the first person they meet. Some customers know exactly what's going on, while others rely on you to guide them. You're updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward.

By the end of your day, you've helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Customer

Relations – 70% of Your Time Be the first point of contact and create a positive, professional experience for every customer Ask the right questions to understand customer needs and ensure accurate service recommendations Act as a liaison between customers and internal teams, including Service, Parts, and Sales Keep customers informed throughout the service process Ensure accuracy of all customer and vehicle information Promote additional services that add value to the customer experience Stay organized while managing multiple customers and timelines High School Diploma required Post‐secondary education in a related field is an asset Strong customer service experience is required, including retail, hospitality, call centre, or other customer‐facing roles Automotive or trucking experience is an asset but not required 3 Things to Be Successful as a Service Advisor Genuine desire to help people and solve problems Strong communication and relationship‐building skills The diversity of our workforce reflects the communities and customers we serve.

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