The Town of Ponoka is seeking reliable, adaptable, and service-oriented individuals to join our Casual On-Call Municipal Services Pool.

As a member of the Municipal Services Pool, you will support the delivery of quality municipal services while contributing to the Town of Ponoka's vision: "To be a thriving community with a hometown feel."

Position Summary The Casual On-Call Municipal Services Pool reports to the Manager of Legislative Services and receives day-to-day direction and work assignments from the appropriate department manager.

This position provides temporary support across multiple municipal functions to ensure continuity of service during staff absences, vacancies, special projects, seasonal demands, and peak workload periods. Successful candidates may be assigned to a variety of operational areas based on organizational needs, qualifications, training, and experience.

Typical Duties and Responsibilities

1. Administrative Assistant Support

- Provide administrative support to various Town departments.
- Prepare correspondence, reports, forms, and other documentation.
- Perform data entry, records management, filing, and document control.
- Assist with special projects and departmental initiatives.
- Support reception and customer service functions as required.
- Maintain confidentiality of municipal records and information.

2. Finance Department Support

- Provide administrative support to the Finance Department.
- Assist with processing customer payments and transactions.
- Support accounts payable, accounts receivable, utility billing, and other financial processes.
- Maintain accurate financial records and documentation.
- Respond to customer inquiries in a skilled and courteous manner.
- Assist with financial and administrative projects as assigned.

3. Operations Assistant Support

- Provide coverage during planned and unplanned absences of the Operations Assistant.
- Receive, document, and route service requests from residents and stakeholders.
- Assist with work order tracking and operational documentation.
- Coordinate communication between residents, contractors,



and operational staff.
- Maintain operational records, schedules, and reports.
- Support departmental administrative functions as required.

4. Landfill Attendant Support

- Provide customer service to residents, contractors, and businesses utilizing the landfill.
- Direct customers to appropriate disposal and recycling locations.
- Collect fees and maintain accurate transaction records as required.
- Monitor site activities to ensure compliance with landfill regulations and safety procedures.
- Assist in maintaining a clean, safe, and organized landfill site office.
- Report operational concerns, incidents, and maintenance requirements to the appropriate supervisor.

5. Other

- Promote a positive relationship between the public and the Town.
- Provide exceptional customer service to internal and external customers.
- Ensure public compliance with applicable procedures, policies, and regulations.
- Undertake other duties as assigned by the appropriate department manager.

Minimum Requirements

Education

High School Diploma

Other

· Minimum one (1) year of administrative, customer service, or municipal support experience is preferred.

· Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.

· Excellent written and verbal communication skills.

· Strong organizational and time management skills.

· Ability to maintain confidentiality and exercise discretion.

· Valid Class 5 Driver's License may be required depending on assignments.

· Satisfactory background screening may be required for certain assignments.

Competencies

Knowledge

- General knowledge of administrative and office procedures.
- General knowledge of customer service practices.




- Working knowledge of Microsoft Office applications and office equipment.
- Basic understanding of municipal services and operations.
- General knowledge of workplace health and safety principles.

Skills

- Solid communication and interpersonal skills.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and problem-solving abilities.
- Ability to adapt to changing assignments and priorities.
- Accurate data entry and record-keeping skills.
- Ability to handle multiple tasks while maintaining attention to detail.

To Be Effective in This Position, an Individual Will:

- Demonstrate integrity: honesty, responsibility, and trustworthiness.
- Display a strong commitment to serving the community.
- Aim for excellence, striving for the highest quality in all that they do.
- Be respectful to others and treat them the way they would want to be treated.
- Maintain transparency and open communication within the organization, as well as between the community and the Town's government.
- Demonstrate flexibility and adaptability when supporting different departments and operational areas.

Working Conditions · Work assignments may occur in office, customer service, operational, and outdoor environments.

· Frequent sitting, standing, walking, bending, reaching, and computer use.

· May be required to lift and carry materials and equipment.

· Exposure to varying weather conditions when performing landfill or operational assignments.

· Regular interaction with residents, contractors, staff, and other stakeholders.

· May interact with upset customers or members of the public.

Health and Safety

· Provide our community with quality services in a responsible manner within a healthy environment.

· Ensure the Town of Ponoka’s health and safety policies, procedures, and safe work practices are followed in accordance with the Occupational Health and Safety Act and Regulations.

Pay: $27.76-$32.19 per hour

Benefits

- Flexible schedule

Work Location: In person

📌 Municipal Services On-Call Pool (Ponoka)
🏢 Town of Ponoka
📍 Ponoka