Position Title: Network Administrator Location: Acheson, Edmonton.

Alberta Department: IT Operations & Support Travel Required: 15-20%

Position Type: Full Time (work 35 hours a week)

Subject Line: Network Administrator ROLE AND RESPONSIBILITIES Network Administrator provides network, computer, storage, telephony, and end-user support using superior customer service in a corporate IT environment. Supports IT Infrastructure, local and wide area networks across the organization's multiple facilities either remotely, via onsite personnel, outsourced IT, or site visits. Supports end-users of all skill levels via phone, email, remote access, or in person.

Provides solutions in a timely manner, documenting all issues and resolutions. Provide investigation and diagnosis of escalated unresolved issues as appropriate Actively monitor and respond quickly to incoming IT Service Requests Log incidents and service requests and maintain relevant records: o Identify and classify incident types and service interruptions o Record incidents cataloging them by symptom and resolution Deploy & maintain PC's and associated peripherals, Smartphones, Printers, Video Conferencing Equipment, etc. Install, configure, and upgrade PC software Perform Daily IT Infrastructure Health Checks and report findings Assist with onboarding & offboarding of users Keep inventory of all equipment, software, and license users Contribute to the creation and updates of support documentation, SOP's, etc.

Perform regular Endpoint and Infrastructure Patching Support the configuration, deployment, monitoring, and maintenance of LAN/WAN network connectivity, firewalls, security systems, storage and server hardware and software in a multi-site corporate network environment Experience installing, maintaining,



and optimizing wireless networks Experience configuring and maintaining VMware environments Experience configuring and maintaining Citrix environments Investigate, diagnose, and remediate Cyber Security Incidents Other duties as assigned QUALIFICATIONS AND EDUCATION REQUIREMENTS Successful completion of a two (2) year post-secondary program and/or related equitable experience with a focus on Information Technology 10 years' minimum experience in corporate IT or managed IT services environment 8 years' minimum experience in hands-on network administration role supporting multi-site LAN/WAN environments PREFERRED SKILLS Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting Support IT infrastructure and networking environment Configure and support PC, mobile and other hardware Implement data backup and recovery methods and apply data storage and management best practices Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage Holding relevant Industry Certifications such as, A, Network, Security, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP, Microsoft Azure Administrator (AZ-104) is desirable Experience with one or more CSP's such as AWS, Microsoft Azure & GCP is desirable Experience with SASE, MDM and Microsoft Intune are desirable Critical thinking Valuable written & verbal communication Active listening Conflict resolution Teamwork Time Management Knowledge of current ITIL best practices ADDITIONAL NOTES This is a full-time role based 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with support outside of these hours for critical operations and support situations as they arise.

📌 Network Administrator (Acheson)
🏢 Emp IT solutions
📍 Acheson