Overview

Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where your energy and enthusiasm will set the tone for a welcoming guest experience during overnight hours. In this vital role, you will serve as the first point of contact for our guests, ensuring smooth check-ins and check-outs, managing reservations, and maintaining the safety and security of the property. Your proactive approach and exceptional customer service skills will help create memorable stays for our guests while supporting the operational needs of the hotel during the night shift.

Responsibilities

- Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
- Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications with professionalism.
- Monitor guest accounts for accuracy, process payments, and handle billing discrepancies promptly.
- Prepare daily cash/credit card reconciliation report matching to the daily revenues from various revenue outlets.
- Conduct nightly audits of guest accounts, ensuring all transactions are correctly recorded and balanced.
- Respond swiftly to guest requests or concerns with a positive attitude, providing exceptional guest services at all times.




- Document incidents or irregularities through detailed reports and communicate effectively with management when necessary.

Requirements

- Previous hotel or hospitality experience is preferred but not required; a passion for delivering outstanding customer service is essential. Best Western experience is preferred.
- Multilingual or bilingual abilities are highly valued to assist a diverse range of guests effectively.
- Excellent phone etiquette skills with experience handling multi-line phone systems in a professional manner.
- Strong knowledge of front desk operations, including reservation systems and guest account management.
- Demonstrated ability to work independently during overnight hours while maintaining attention to detail.
- Knowledge of hospitality industry standards and procedures related to guest services and security protocols.
- Flexibility to work overnight shifts, including weekends and holidays as needed.

Join us in creating a welcoming setting where every guest feels valued! This paid position offers an exciting opportunity to develop your hospitality skills while ensuring our guests enjoy safe, comfortable stays throughout the night. Pay: $18.66-$18.86 per hour

Work Location: In person

📌 Night Auditor/Front Desk Agent (Pembroke)
🏢 Best Western Pembroke Inn u0026 Conference Centre
📍 Pembroke