We help craft food and beverage producers compete in the global market by supplying high-quality equipment and expert support. As our business continues to grow, we are looking for a detail-oriented Office Assistant to help provide an outstanding customer experience and ensure our products move efficiently and accurately from suppliers to our customers.

Key Duties

- Answering incoming telephone calls for sales and service, accurately record the caller’s information.
- Entering online sales that come through Shopify (via the company website)
- Intermittently assist shipping and receiving with pulling sales orders, packaging them, and making sure that all ordered components are included.
- Ensuring that ordered items have cleared customs, and if not, resolving the delay as quickly as possible.
- Contacting customers if there is an issue that may significantly delay the delivery of their order
- Providing exceptional customer service to new and existing customers
- Finding ways in which the business process can run more smoothly and creating practical solutions to facilitate a better work environment
- Helping to organize and catalog the warehouse stock

Requirements:
- Strong organizational and attention-to-detail skills
- Experience with inventory or accounting software (QuickBooks preferred)
- Proficiency with Microsoft 365 applications (Excel, Outlook, Word, Teams, etc.)




- Ability to manage multiple priorities and meet deadlines
- Strong communication skills
- Business-level proficiency in English (written and verbal)
- Post secondary diploma or degree in Business Management, Accounting, Marketing or a similar business focus.

Assets:
- Prior experience in a dynamic workplace, particularly small businesses
- Prior experience in a business or office setting
- Mechanical aptitude or experience with industrial equipment
- Prior experience in dealing with couriers, customs brokers and freight companies.

What we offer:
- Competitive hourly wage
- Extended health and dental benefits
- Opportunities for advancement into operations or logistics roles
- Training and support

Job Type: Full-time Pay: From $25.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off

Ability to commute/relocate:
- Burnaby, BC V5J 4S3: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you currently living within commuting distance of our office.

Education:
- Bachelor's Degree (preferred)

Experience:
- relevant: 3 years (preferred)

Language:
- English (required)

Location:
- Burnaby, BC V5J 4S3 (preferred)

Work Location: In person

📌 Office Assistant (Burnaby)
🏢 CPE Systems
📍 Burnaby