Job Title: Operations Manager

Status: Full-Time, Permanent

Location: Greater Toronto Area and Surrounding Areas

Salary: $65,000 - $75,000 per year, based on experience

Notes: Valid Driver's License & your own reliable vehicle are required. This job requires a flexible schedule, as interaction with evening & weekend staff is required.

Company Overview:

Fresco Cleaners is a growing commercial cleaning and facility maintenance company based in the Greater Toronto Area. We specialize in construction cleaning, ongoing maintenance, and custom cleaning solutions tailored to meet the needs of a diverse range of clients. At Fresco Cleaners, we’re committed to delivering exceptional service, building lasting client relationships, and fostering a supportive work environment for our team.

As we expand, we’re seeking an experienced Operations Manager to oversee day-to-day operations and ensure the highest standards of service delivery.

Job Overview:

The Operations Manager will oversee client accounts, manage cleaning staff, and ensure Fresco Cleaners’ high-quality standards are maintained across all sites. This role requires hands-on leadership, strong organizational skills, and a commitment to exceptional client service. You’ll be the first point of contact for both clients and team members, resolving issues, optimizing workflows, and driving operational efficiency.

The ideal candidate is proactive, detail-oriented, and comfortable managing a fast-paced, diverse work environment.

Key Responsibilities:

Staff and Operations Management:

- Hire, train, and schedule cleaning staff to meet contract requirements.
- Conduct site visits to perform quality control checks and provide feedback to staff.
- Ensure staff feel appreciated and are working together as a team.
- Meet staff on-site to distribute keys, review checklists, and address concerns.
- Resolve operational challenges and quality issues through effective problem-solving.
- Manage and approve staff schedules to ensure adequate coverage.

Client Relationship Management:





- Serve as the primary point of contact for clients regarding day-to-day operations, feedback, and supply orders.
- Liaise with clients to coordinate service agreements, exchange keys, and confirm points of contact.
- Address client concerns professionally and ensure prompt resolution of service issues.
- Identify upselling opportunities to enhance client contracts (pricing handled separately).

Logistics and Maintenance:

- Oversee supply orders and delivery to job sites.
- Oversee Vacuum Maintenance program with staff and coordinate any equipment repairs
- Track hours worked and costs for jobs, ensuring compliance with budgetary guidelines.

Quality Assurance and Compliance:

- Ensure work meets contractual standards through regular site audits.
- Develop and implement strategies to improve operational efficiency and client satisfaction.

Preferred Qualifications:

- Proven experience in operations or management roles.
- Experience with the janitorial or cleaning industry a plus.
- Robust client relationship skills, with the ability to address concerns professionally and diplomatically.
- Exceptional organizational skills with attention to detail.
- Proficiency in Google Suite (Google Docs, Google Spreadsheets) and familiarity with scheduling tools.
- Valid driver’s license and willingness to travel within the GTA.
- Your own reliable vehicle

Working Conditions:

- Flexibility to interact with cleaning staff during the day, night and weekends as required.
- Frequent travel within the GTA to visit client sites and manage operations.

We Offer:

- Opportunities for career progression as Fresco Cleaners grows.
- A competitive salary in line with experience.
- Supportive team environment and professional development opportunities.
- Vehicle allowance or mileage
- Cell phone allowance

Job Type: Full-time Pay: $65,000.00-$75,000.00 per year

Benefits

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Application question(s):
- Do you have your own reliable vehicle that you have access to at least 5 days/week?

Licence/Certification:
- Driving Licence (required)

Work Location: Hybrid remote in Toronto, ON M6J 2M5

📌 Operations Manager (Toronto)
🏢 Fresco Services
📍 Toronto