Why Join Us?

We provide a professional, warm, and highly supportive team workplace where your work directly impacts the quality of patient care. Join us in providing outstanding patient service! This role offers an engaging environment where your administrative expertise supports compassionate healthcare delivery.

We value energetic individuals who thrive on helping others and are eager to grow their careers in healthcare administration. If you are a team player who is detail-oriented, compassionate, and ready to elevate our clinic flow, we want to hear from you!

Job OverviewWe are seeking a dedicated and organized Patient Care Assistant to join our healthcare team. This vital role involves managing patient interactions, coordinating appointments, and ensuring smooth communication between patients and medical staff. The ideal candidate will possess strong administrative skills, a client-approachable demeanor, and experience in a medical, chiropractic, or physiotherapy office setting.

Responsibilities

- Patient Experience: Greet patients warmly, manage check-in procedures, answer inquiries, and maintain an organized, welcoming reception area.
- Tech & Scheduling: Manage bookings, scheduling, and electronic medical records (EMRs) seamlessly using Clinic Master software.
- Billing & Insurance: Process patient payments and confidently manage billings for EHC, WSIB, and MVA.
- Clinic Flow: Collaborate closely with medical staff and support therapists with administrative tasks to ensure timely delivery of services.
- Multitasking Pro:



Maintain extreme attention to detail, staying organized and calm during our peak "after-work" rush.
- Compliance: Ensure strict compliance with healthcare regulations and confidentiality standards.

Requirements & Qualifications

- Fast Learner: Ability to learn quickly, absorb new processes rapidly, and adapt to changing daily clinic priorities.
- Policy-Driven: Demonstrated dependability in following established operational procedures and clinical policies.
- Experience: Prior administrative experience in a physiotherapy, chiropractic, or medical clinic setting is highly preferred.
- Client Approachable: A welcoming, patient-first attitude with a professional and empathetic communication style.
- Staff Communication: Proven ability to collaborate effectively and bridge communication between patients and medical staff.
- Detail-Oriented: Exceptional organizational skills with a sharp eye for accuracy in billing, record-keeping, and scheduling.
- Tech-Savvy: Familiarity with electronic medical records systems (experience with Clinic Master is a huge plus).

How to ApplyReady to join our team? Please send your resume to [email protected] with the subject line "Patient Experience Assistant Application". Please specify in your application email if you are looking for Full-Time or Part-Time work.

Pay: $18.76-$21.10 per hour

Benefits

- Flexible schedule
- On-site parking

Experience:
- Customer service: 1 year (required)
- physio or chiropractic clinic knowledge : 1 year (preferred)

Work Location: In person

📌 Patient Services Assistant (Barrie)
🏢 Fotis Physio
📍 Barrie