This role will partner closely with Product Managers, Product Owners, Engineering Managers, UX, and leadership teams to improve planning quality, delivery predictability, cross-functional coordination, and operational excellence across multiple product lines.

The Program

Manager serves as the operational backbone of the Product & Engineering organization by facilitating planning activities, improving backlog readiness, managing delivery cadences, tracking dependencies, maintaining KPI reporting, and ensuring teams have the structure and information necessary to execute effectively. This is not a traditional project management role. Success in this position requires strong facilitation skills, experience operating within Agile environments, the ability to influence without direct authority, and a passion for creating scalable processes that improve execution across teams.

About Experlogix

Experlogix is a global software company providing Configure, Price, Quote (CPQ), Document Automation, and Digital Commerce solutions that help organizations streamline complex sales and business processes. Our Product and Engineering teams support multiple enterprise software platforms serving customers worldwide.

Delivery

Governance & Program Coordination Partner with Product, Engineering, UX, and leadership teams to improve planning effectiveness and delivery predictability. Facilitate and coordinate key planning activities, including backlog readiness reviews, dependency management sessions, release planning, and PI Planning events. Track cross-team dependencies, risks, blockers, and action items to ensure timely resolution.

Maintain visibility into work across multiple teams and communicate status, risks, and progress to stakeholders.

Planning

Readiness & Backlog Quality Support Product Managers and Product Owners in preparing work for planning activities. Confirm appropriate UX engagement for initiatives involving user interface changes.

Agile Program Operations





Support execution of Agile and scaled planning practices across multiple product lines. Assist with continuous improvement initiatives designed to enhance team effectiveness and delivery outcomes. Metrics, Reporting & Data Quality Maintain delivery dashboards and KPI reporting using Jira and related tooling.

Monitor key performance indicators including: Delivery Predictability Throughput Lead Time for Changes Dependency Aging Unplanned Work Flow Metrics Partner with Engineering Managers and Product leaders to improve data quality and reporting accuracy. Redirect off-topic discussions and help teams resolve process-related obstacles.

Process

Improvement & Automation Assist with implementation of workflow improvements and operational standards.

Qualifications 3 years of experience in Program Management, Technical Program Management, Agile Delivery Management, Product Operations, or similar operational leadership roles.

Experience supporting software development organizations utilizing Agile methodologies. Solid understanding of Kanban, SAFe, or other Agile frameworks.

Experience facilitating planning sessions, backlog refinement, release planning, or PI Planning activities. Demonstrated ability to manage cross-functional initiatives involving Product, Engineering, UX, and business stakeholders.

Experience with Jira and Agile planning tools. Ability to influence stakeholders without direct management authority. Professionally fluent in English and French Preferred Qualifications Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments.

Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow.

Experience supporting multiple development teams within a scaled Agile environment. Familiarity with Product Operations or PMO functions.

Experience implementing process improvements across engineering organizations. This is a hybrid role with ideal candidate being able to work from our Terrebonne office upon request or Remote in the US Canada Office Location 100-1562 rue Nationale Montreal, Quebec (Hybrid) J6W 0E2

📌 Program Manager - Full Time (Terrebonne)
🏢 Experlogix
📍 Terrebonne