Program Manager - Managed Care Programs

Permanent Full time 80 Hours biweekly, 1.0 FTE: Days

Our ideal team member is passionate about making a difference and is committed to empowering the young people we support. If you join our team, you can expect a challenging, rewarding and fulfilling career.

Position Summary: The Program Manager provides a high degree of oversight to lead the development and implementation of policy, procedures, communications, performance measures, best practices and quality assurance in their designated programs. They continuously monitor and evaluate program participation and attendance, effectiveness of personnel, and make recommendations for service improvements and efficiency.

Working Condition: Full-time. May be required to work after hours for staff meetings, times of crisis, to provide program coverage, or when scheduled as part of the on-call rotation. Work can be demanding physically and mentally. Self-care is emphasized and encouraged.

Duties and Responsibilities

- Provides leadership and expertise to program coordinators and staff and oversight to designated program areas.
- Manages intake process for applicable programs in partnership with external agencies.
- Continuously monitors and manages quality assurance, standards development and risk mitigation planning.
- Participates in the strategic development, implementation and evaluation of clinical practice guidelines and protocols within programs and services.
- Reviews incident reports, conducting agency investigations as necessary to facilitate debriefing sessions and provide effective follow-up direction to the program staff.
- Develops, implements, monitors and evaluates the operations of applicable programs, ensuring compliance as per licensing requirements, agency policies and procedures, and best practices for client-centered care within a safe and therapeutic milieu.
- Provides oversight for human resource management within designated programs.
- Maintains records on program activities and other pertinent information, prepares a variety of operational, statistical and financial reports, and associated correspondence.
- Acts as a liaison within multi-disciplinary teams, both internal and external to the agency, regarding client needs and services, youth-focused activities such as appointments with clinicians, CFS Social Workers, medical appointments, etc.
- Manages program expenses within a budget, including monitoring and tracking expenditures.
- Engages in behaviour management, intervening in crisis situations,



according to the guidelines and framework of Marymound’s policies and procedures, the youth’s safety plan, NVCI and ASIST.
- Fosters communication between various internal teams, including clinicians, executive management, and other stakeholders.
- Identifies and facilitates networking and partnership opportunities among other service providers across the child welfare sector.
- Participate in treatment reviews and team meetings to provide information regarding client progress.
- Facilitates and participates in staff, coordinator and management meetings to discuss program goals and milieu, clinical treatment practices and program management.
- Responds to client concerns in a timely manner.
- Attend client case conferences as needed.
- Provides oversight of youths’ files, in accordance with licensing standards, as well as conducting file audits to ensure quality assurance.
- Demonstrates an active commitment towards professional growth and advancement through participation in training, workshops, etc. and the ability to flexibly and creatively adapt work to maintain best practices.
- Other duties as assigned.

QUALIFICATIONS:
- Post-secondary degree in a relevant discipline (i.e. social work, psychology, counselling, etc.) is required – a master’s degree is considered an asset.
- Minimum of five years’ working experience providing physical, psychological, and social support to at-risk youth or other vulnerable populations from a trauma-informed perspective, including experience developing and implementing programs, is required.
- Minimum of three years’ supervisory or team lead experience in third-party service environments in child welfare: i.e. foster care/24/7 facilities/independent living programs, etc.
- Excellence in understanding principles of human resources and management.
- Comprehensive knowledge of mental health crisis response systems.
- Knowledge and experience in issues and support related to co-occurring disorders, addictions, harm reduction strategies and/or sexual exploitation is essential.
- Demonstrated understanding of issues impacting youth presenting with mental health and developmental needs.




- Experience working from a trauma-informed perspective is required.
- Knowledge of planning, implementation and evaluation of client treatment plans.
- Must be comfortable and competent in crisis de-escalation and behaviour management.
- Comprehensive knowledge of children/youth services and resources available in the community.
- Valid First Aid/CPR is required.
- Mental health/crisis training certifications, including NVCI (Non-Violent Crisis Intervention) and ASIST (Applied Suicide Intervention Skills), are required.
- Valid class 5I (Intermediate) driver’s license, and satisfactory driver’s abstract.
- Satisfactory Criminal Record and clear Vulnerable Sector checks.
- Clear Child Abuse Registry and satisfactory Prior Contact checks.
- Knowledge of Indigenous culture, or willingness to learn, including participating in cultural practices, programming and ceremonies alongside youth.
- Strong written and verbal communication skills.
- Proficient in computer knowledge and experience with Microsoft Office software.
- Physically able to perform the duties of the job.

Marymound offers competitive salaries, comprehensive benefits and pension package for qualified positions, opportunities for growth and advancement, professional development opportunities, wellness programming, access to Elders and Indigenous Cultural Services and much more! We are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from individuals of all backgrounds, and we strongly encourage First Nations, Métis, and Inuit candidates to self-identify in their cover letters.

Request for reasonable accommodation will be made available for those who may be affected by a barrier in respect of the materials or activities used in the assessment or selection process.

Close Date: October 20, 2026, by 11.59 PM

Internal Applicants: Submit ‘Internal Application Form’ with cover letter and current resume

External Applicants: Please include a cover letter outlining your interest in this position and how your skills and experience make you a strong fit for Marymound, along with your resume and references, and submit your application to:

Competition # PM 26-104

E-mail: [email protected]

Benefits

- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- RRSP match
- Vision care

Education:
- Bachelor's Degree (preferred)

Experience:
- Leadership: 5 years (preferred)

Work Location: In person

📌 Program Manager - Managed Care #26 - 104 (Winnipeg)
🏢 Marymound
📍 Winnipeg