General EngineeringRemoteFull-timeID: REQ-43676

N2P Systems

Toronto, Ontario, Canada 8+ years Posted 3 weeks ago

Role Overview

The PSR Enterprise Architect will design, govern, and validate the end-to-end Product-Service-Resource (PSR) catalog model across the customer journey from Day -1 through Day 2, covering Buy, Get, Pay, and Support. The role will serve as a Future Mode of Operations (FMO) architecture advisor, aligning PSR and solution designs with target Business, Data, Application, Integration, and Process Architecture across telecommunications BSS/OSS environments.

Key Responsibilities

Design and govern end-to-end PO PS CFS RFS

- RS models for product families.
- Define PSR relationships, cardinality, characteristics, dependencies, lifecycle, and decomposition rules.
- Govern catalog integrity and Mandatory vs. Optional characteristic classification across Day 0 and Day 1.
- Define CPQ-facing commercial and technical characteristics and real-time qualification and quote flows.
- Design Product Order to Service Order and Resource Order decomposition and fulfillment orchestration.
- Align architecture with TM Forum Open APIs across catalog, ordering, activation, qualification, quote, agreement, and resource management domains.
- Define Day 1 to Day 2 reconciliation between contracted line items, Install Base Items, and Configuration Items.
- Map capabilities and processes across TM Forum ODA, eTOM, CRM, SM&O;, and RM&O; domains.
- Extend application and integration architecture across Day -1 Catalog Authoring, Day 0 Buy, Day 1 Get, and Day 2 dependencies.
- Produce current-state and future-state process flows, component interaction diagrams, communication diagrams, and API sequence diagrams.
- Lead PSR onboarding for new product families and reconcile inputs from Product, Commercial, Pricing, CPQ, Service, Resource, Platform, and Infrastructure teams.
- Produce PSR reference models, governance frameworks,



API compliance matrices, eTOM process mappings, runtime inventories, and CMO-to-FMO capability mappings.

Required Skills & Qualifications

- 8+ years of experience in Telecommunications, BSS/OSS, Enterprise Architecture, or Solution Architecture.
- Strong hands-on experience with PSR / Product-Service-Resource modeling and governance.
- Robust knowledge of TM Forum ODA and eTOM.
- Hands-on experience with TM Forum Open APIs and telecommunications catalog, ordering, fulfillment, and orchestration domains.
- Proven experience with Product, Service, and Resource Catalogs and PO/PS/CFS/RFS/RS decomposition.
- Strong understanding of CPQ, order management, service management, resource management, billing, and assurance architecture.
- Experience defining Enterprise Architecture and Application Integration Architecture across complex telecommunications environments.
- Experience producing architecture, process, sequence, and communication diagrams and documenting current-state and future-state operating models.
- Telecom service-provider experience.
- Experience with TM Forum SID / Information Framework.
- Experience with ODA Value Streams and Business Architecture.
- Experience establishing or operating PSR governance frameworks.
- Experience onboarding multiple product families into a common PSR model.
- Experience integrating BSS and OSS environments and commercial and technical catalogs.
- Experience with Install Base, Configuration Items, alarms, incidents, and operational correlation.

Role Pre-Screening Criteria





Applicants will be asked to answer the following qualifying questions when applying for this position:

- 1Are you legally authorized to work in Canada without visa sponsorship?
- 2Do you have 8+ years of hands-on experience with Telecommunications / BSS/OSS / Enterprise Architecture / Solution Architecture in production environments?
- 3How many years of professional experience do you have with PSR / Product-Service-Resource Modeling?

Target Tech Stack

Telecommunications / BSS/OSS / Enterprise Architecture / Solution ArchitecturePSR / Product-Service-Resource ModelingTM Forum ODATM Forum eTOMTM Forum Open APIsProduct, Service, and Resource CatalogsProduct / Order Decomposition and Fulfillment OrchestrationCPQCFS / RFS / Resource ModelsEnterprise Architecture / Application Integration / Process DiagramsCurrent-State / Future-State ArchitectureTMF620TMF622TMF633TMF640TMF641TMF642TMF645TMF648TMF651TMF652TM Forum SID / Information FrameworkODA Value Streams and Business ArchitecturePSR Governance FrameworksBSS and OSS / Commercial and Technical Catalog IntegrationTelecommunicationsBSS/OSSEnterprise ArchitectureSolution ArchitecturePSR ModelingProduct CatalogService CatalogResource CatalogProduct-Service-ResourceOrder DecompositionFulfillment OrchestrationCRMOrder ManagementService ManagementResource ManagementBillingAssuranceCFSRFSResource ModelsPSR GovernanceApplication Integration ArchitectureSequence DiagramsCommunication DiagramsProcess DiagramsCurrent-State ArchitectureFuture-State ArchitectureFMOTOMInstall BaseConfiguration ItemsTelecom Service ProviderTM Forum SIDODA Value StreamsBusiness ArchitectureBSS/OSS Integration

Quick Details

Location Toronto, Ontario, Canada

Employment Type

Full-time

Work Arrangement

Remote

Experience Level

8+ years

Domain Focus

General Engineering

Requisition Ref

REQ-43676

📌 PSR Enterprise Architect - TM Forum / eTOM (Toronto)
🏢 N2P Systems
📍 Toronto