Full time

18-Month Fixed-Term Contract

$20–$22/hour

Monday to Friday 12:30pm - 9pm (or earlier), plus monthly weekend events.

About the Role

Tumble City Athletics Inc., Home of WestCoast Sport Cheer, is looking for an exceptionally outgoing, intelligent, professional, energetic and hardworking individual to join our team.

This is a hands-on position combining customer service, sales, administration, recreational program support and daily facility operations.

We are looking for someone who is ready to learn, take initiative, solve problems and become an essential part of our organization, long-term.

This is NOT a sit-behind-the-desk job.

We need someone who can confidently welcome a new family, explain our programs, handle multiple administrative tasks, learn complex software, resolve customer concerns and then roll up their sleeves for a serious facility clean.

If you're naturally outgoing, quick-thinking, exceptionally organized and have a strong work ethic, we want to meet you.

We want someone who will blow us away with the tasks they accomplish, who is highly organized and can prioritize. Someone who will break a sweat with how hard they work, not who leaves us wondering what they have been doing all day.

Key Responsibilities

Customer Service, Sales & Registrations

- Welcome families and confidently engage with new and existing customers and children.
- Answer phone, email and in-person inquiries with friendly but professional manner.
- Explain our gymnastics, cheer, parkour and other programs like camps and parties.
- Recommend classes and convert inquiries and trials into registrations.
- Assist with accounts, registrations, withdrawals, transfers and program changes.
- Resolve customer concerns professionally and follow company policies.
- Promote additional programs, camps, private lessons and events.

Administration & Office Operations

- Maintain customer accounts, records and registration information.
- Assist with billing, payments, credits, refunds and basic bookkeeping procedures.
- Coordinate trials, assessments, private lessons and waitlists.
- Prepare and send customer communications and notices.
- Create basic graphics (ChatGPT), newsletters and update our website using Canva, Wix and other platforms.
- Support class schedules, staff scheduling and coverage administration.
- Organize documents, spreadsheets and digital systems.
- Monitor administrative deadlines and follow up on outstanding tasks.
- Assist with staff onboarding records and operational documentation.
- Support administrative operations for both Burnaby and Courtenay.
- Complete assigned projects and help improve office procedures.

Recreation & Facility Operations

- Support coaches and management with daily programming.
- Help coordinate assessments, camps, competitions, parties and special events.
- Assist with athlete flow, class transitions and parent communications.
- Monitor facility presentation and maintain an organized front desk.
- Complete opening and closing procedures.
- Travel between our Edmonds and Imperial facilities when needed.

Cleaning, Maintenance & POWER CLEANING Cleaning is a regular and essential responsibility of this position.

- Clean and sanitize bathrooms, lobbies,



entrances and shared spaces.
- Sweep, vacuum, mop, scrub and maintain floors.
- Participate in intensive cleaning and facility reset projects.
- Clean equipment, walls, cubbies, storage areas and high-touch surfaces.
- Move and organize supplies and lightweight equipment safely.
- Identify cleaning and maintenance needs without waiting for instructions.
- Take pride in keeping both facilities exceptionally clean and organized.

We need someone who is just as willing to scrub a bathroom as they are to complete an administrative project.

Who We're Looking For

Our ideal candidate is

- Extremely outgoing and confident: You love interacting with people and are comfortable starting conversations.
- Intelligent and a fast learner: You absorb information quickly, understand systems and think critically.
- Exceptionally hardworking: You enjoy being productive and aren't afraid to break a sweat.
- Independent and proactive: You recognize what needs doing and take action.
- Highly organized: You manage multiple tasks without losing track of details.
- Sales-minded: You enjoy helping families make decisions and register for programs.
- Reliable and accountable: You follow through, meet deadlines and take ownership of your work.
- Flexible: You understand that a busy recreational facility requires a team willing to jump in wherever needed.

Qualifications

Required

- Excellent spoken and written English.
- Strong computer skills.
- Excellent interpersonal and customer service abilities.
- Professional but personable.
- Strong organization, multitasking and problem-solving skills.
- Ability to work independently.
- Willingness to perform regular physical cleaning and deep-cleaning duties.
- Availability for full-time on-site work, including evenings and some weekends.
- Ability to travel promptly between our two Burnaby facilities.

Preferred

- Customer service, sales, administration or reception experience.
- Experience in recreation, athletics or children's programming.
- Google Workspace experience.
- Experience with scheduling, registration or customer-management software.
- Basic bookkeeping experience.
- Valid driver's licence and reliable access to a vehicle.

Schedule & Employment Terms
- Approximately 30-35 hours per week.
- Monday–Friday 11am-7pm or 1pm-9pm depending on need, with some weekend shifts.
- Weekend availability required for competitions, assessments, Open Houses and special events.
- Based primarily at 7848 Edmonds Street, with support at 5950 Imperial Avenue.
- 18-month fixed-term contract with potential for renewal.
- Training and opportunities to progress into a Recreation Administrative & Operations Coordinator position.

Why Work With Us? | Benefits & Perks At Tumble City Athletics, we believe in recognizing hard work, supporting our team and creating opportunities to grow.



We're a busy, energetic and community-focused organization where initiative, dedication and a great attitude are valued.

What We Offer:

- Never work a stat or long weekend! We are basically never open on long weekends. And closed over Christmas holidays similar to school schedule.
- Competitive Compensation – Hourly wages based on experience, qualifications and responsibilities.
- Health Benefits – Potential eligibility for extended health, dental, vision or wellness benefits, depending on position and company benefit plans.
- Employee & Family Program Discounts – Enjoy discounted classes for yourself or your children in eligible gymnastics, parkour and cheer programs.
- Career Growth & Advancement – Opportunities to develop your skills, take on additional responsibilities and advance into senior administrative or coordinator positions.
- Professional Development – Hands-on training, mentorship and opportunities to expand your knowledge.
- Performance & Wage Reviews – Opportunities for compensation increases based on performance, skill development and additional responsibilities.
- Fun, Active Work Environment – Enjoy a rapid-paced workplace where no two days are the same.
- Supportive Team Culture – Work alongside passionate coaches and staff who value teamwork, accountability and getting things done.
- Staff Events & Team Activities – Opportunities to participate in club celebrations, events and team-building activities.
- On-Site Parking – Convenient parking at our Burnaby facilities.
- Meaningful Work – Be part of an organization that helps children build confidence, develop skills and discover a lifelong love of athletics.

We believe great employees deserve opportunities to grow. If you're motivated, hardworking and eager to learn, we want to help you build your skills and develop your career with us. Building Strong People. Building Forever Family.

Before You Apply

This position is for someone who genuinely enjoys working hard.

You should be comfortable talking to strangers, confidently helping customers, learning new systems, solving problems, handling competing priorities and completing physical facility tasks.

We are looking for someone who brings energy, intelligence, initiative and a positive attitude to work every day.

If you want a job where you sit behind a desk waiting for instructions, this is not the position for you.

If you're the person who sees something that needs doing and gets it done, we'd love to hear from you.

Tumble City Athletics Inc.

Home of WestCoast Sport Cheer

Building Strong People. Building Forever Family.

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Benefits

- On-site parking

Application question(s):
- What is your transportation method
- wage expectation
- what would your former employers say about you
- Are you available Evenings and Weekends?

Experience:
- office : 1 year (preferred)
- Sport Related WORK: 1 year (preferred)
- Customer service: 1 year (preferred)

Language:
- English (required)

Licence/Certification:
- First Aid Certification (asset not required) (preferred)

Location:
- Burnaby, BC V3N 1B8 (preferred)

Work Location: In person

📌 Recreation Administrative & Operations Assistant (Burnaby)
🏢 Tumble City Cheer Parkour Gymnastics
📍 Burnaby