Organization: Habitat for Humanity Nova Scotia – ReStore New Glasgow

Position Type: Part-Time (~20-25 hours/week)

Pay: $17.00/hour

Work Location: In person

Schedule: Tuesday to Saturday, as scheduled

Job Summary The ReStore Customer Service & Warehouse Associate supports the day-to-day operations of Habitat for Humanity Nova Scotia’s ReStore by providing excellent customer service, processing sales transactions, receiving and preparing donated goods, maintaining inventory, and ensuring the store and warehouse remain clean, organized, and safe.

This position requires a flexible, hands-on team member who can work across different areas of the ReStore, including the cash register, sales floor, and warehouse. The successful candidate will work collaboratively with staff and volunteers to ensure an efficient operation and a positive experience for customers and donors while supporting Habitat for Humanity Nova Scotia’s mission to build strength, stability, and independence through affordable housing.

Key Responsibilities1. Customer Service & Sales

- Greet customers and donors warmly and provide friendly, professional assistance.
- Answer questions about merchandise, pricing, store policies, donation guidelines, and available services.
- Process sales transactions accurately using the point-of-sale (POS) system, including cash, debit, credit, and other accepted payment methods.
- Handle cash accurately, issue receipts, and process approved returns and exchanges according to store policy.
- Balance cash drawers and follow established cash-handling procedures as required.
- Address customer concerns and complaints professionally, referring issues to the Store Manager when appropriate.
- Provide information about Habitat for Humanity’s mission and explain how ReStore purchases and donations support affordable housing in local communities.
- Contribute to store sales goals and maintain a positive shopping experience.

1. Warehouse Operations & Donation Processing

- Receive, unload, sort, inspect, and process donated goods according to ReStore donation acceptance guidelines.
- Assess donated items for condition, quality, and suitability for resale, referring questionable items to the appropriate supervisor.
- Prepare merchandise for sale by cleaning, organizing, pricing, and labelling items.
- Move merchandise between the warehouse, storage areas, and sales floor as required.
- Maintain an organized warehouse and ensure donated goods are stored safely and efficiently.
- Assist with stocking, merchandising, and replenishing merchandise on the sales floor.




- Support inventory control by maintaining accurate donation and inventory records and reporting discrepancies or low stock levels.
- Assist with stock rotation and ensure merchandise is displayed in an attractive, accessible, and customer-friendly manner.

1. Store Maintenance & Organization

- Maintain clean and organized checkout areas, sales floors, storage spaces, and warehouse work areas.
- Ensure merchandise is properly priced, labelled, and displayed.
- Assist with moving, arranging, and organizing products to improve the customer shopping experience and use available space efficiently.
- Identify and report damaged merchandise, equipment issues, and maintenance requirements.
- Help maintain a welcoming, organized, and accessible store environment for customers, staff, and volunteers.

1. Team Collaboration

- Work collaboratively with ReStore staff and volunteers to meet operational and sales objectives.
- Assist team members with daily tasks and provide support across different areas of the store as required.
- Help orient and support new employees and volunteers when requested.
- Participate in staff meetings, training sessions, and other organizational activities as required.
- Maintain a positive, respectful, and professional attitude while representing Habitat for Humanity Nova Scotia’s mission and values.

1. Health, Safety & Security

- Follow all workplace health and safety policies, procedures, and safe work practices.
- Use warehouse equipment, including pallet jacks and hand trucks, safely and only when trained and authorized.
- Follow safe lifting, handling, and storage procedures when moving merchandise and donations.
- Keep aisles, exits, workstations, and storage areas clear of obstructions.
- Report workplace hazards, damaged equipment, injuries, incidents, and suspicious activities to the appropriate supervisor.
- Follow established loss prevention, cash-handling, and store security procedures.

Qualifications
- High school diploma or equivalent.
- Previous retail, cashier, customer service, or warehouse experience is preferred.
- Strong communication and interpersonal skills, with the ability to interact professionally with customers, donors, staff, and volunteers.
- Basic mathematical skills and the ability to process sales transactions accurately.




- Good organizational skills and attention to detail.
- Ability to multitask and adapt to changing priorities in a busy retail and warehouse environment.
- Ability to work independently and collaboratively as part of a team.
- Knowledge of or interest in Habitat for Humanity’s mission is an asset.
- Availability to work Tuesday to Saturday, according to the store schedule.
- A positive, dependable, customer-focused attitude and willingness to assist in all aspects of ReStore operations.

Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry items weighing up to 50 lbs, with appropriate safe lifting techniques and assistance when required.
- Ability to bend, squat, reach, and move merchandise safely.
- Ability to perform repetitive tasks associated with sorting, stocking, and organizing donations.
- Comfortable working in a retail and warehouse environment with varying levels of activity.

Why Work at Habitat ReStore? As a Customer Service & Warehouse Associate at Habitat ReStore, you will play an important role in supporting affordable housing opportunities and building stronger communities across Nova Scotia. You will contribute to a sustainable retail operation that gives donated goods a second life, provides affordable products to the community, and generates revenue to support Habitat for Humanity’s housing programs.

You will join a collaborative team of staff and volunteers where your work makes a meaningful difference for local families.

Your Application

If you are interested in joining our team and making a difference in your local community, please apply on indeed, it is getting monitored regularly.

Your Future at Habitat for Humanity Nova Scotia Awaits.

- Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity Nova Scotia. Proof of eligibility will be required.
- Habitat for Humanity Nova Scotia is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- As part of our selection process, the successful candidate must receive clearance through a criminal background check.

We thank all applicants for their interest in Habitat for Humanity Nova Scotia. However, only those selected for an interview will be contacted. Job Type: Part-time

Work Location: In person

Pay: From $17.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits

- Adaptable schedule
- On-site parking
- Store discount

Application question(s):
- Ability to lift up to 50 lbs ?

Work Location: In person

📌 ReStore Customer Service and Warehouse Associate (New Glasgow)
🏢 Habitat for Humanity Nova Scotia
📍 New Glasgow