Position Summary The Assistant Retail Manager supports the Retail Management in the daily operation of the store and takes the lead when appropriate.

This is a hands-on leadership role, with most of your time spent on the sales floor working alongside the team, engaging with customers and ensuring the store runs smoothly.

You will lead by example, coach and motivate employees, maintain strong awareness of store activity and take initiative to keep operations running efficiently.

Key ResponsibilitiesRetail Leadership & Store Operations

- Support daily store operations and act as the primary supervisor when the Retail Manager is away.
- Lead from the floor, setting high standards for customer service, teamwork and productivity.
- Maintain strong "Court Vision"—awareness of customers, staff, workflow, merchandising and security.
- Take initiative, prioritize daily tasks, delegate responsibilities and follow up on completion.
- Coordinate staff breaks and floor coverage, adjusting to customer traffic and business needs.
- Complete opening, closing, cash-out and security procedures.
- Maintain merchandising, restocking, cleanliness and store presentation standards.
- Support loss prevention and ensure security procedures are followed.
- Stay connected with Embroidery, Receiving and other in-store teams to coordinate workflow.
- Keep the Retail Manager informed of staffing, customer, sales and operational issues.

Customer Experience & Sales
- Deliver outstanding customer service and ensure every customer feels welcomed.
- Share the MAKE story and enthusiastically introduce customers to our products and services.
- Assist with purchases, product recommendations, returns and POS transactions.
- Help customers with custom embroidery, printing, engraving and personalized products, offering creative ideas and guidance.
- Coach the team to deliver consistently excellent service and strong sales performance.




- Create the fun, creative and engaging shopping experience that makes MAKE unique.
- Identify customer feedback, product opportunities and ideas for improvement.

Team Leadership, Training & Scheduling
- Train, coach and motivate employees, providing regular feedback and addressing performance concerns.
- Coordinate onboarding and training in customer service, product knowledge, POS, custom services and store procedures.
- Foster a positive, productive and supportive team environment.
- Assist with recruitment, interviews and new-hire documentation.
- Support staff scheduling, ensuring schedules are prepared at least two weeks in advance.
- Anticipate staffing needs and communicate hiring or coverage requirements.
- Approve daily timesheets in Payworks and provide payroll notes as required.

What We're Looking For We're looking for someone who loves retail, enjoys customers and thrives on leading a team from the sales floor.

Our ideal candidate

- Has strong retail experience, preferably in a supervisory or management role.
- Is confident making decisions and taking charge when needed.
- Is proactive, organized and comfortable juggling priorities in a busy store.
- Leads by example and enjoys coaching and motivating others.
- Has a solid understanding of sales, merchandising, staffing and labour efficiency.
- Takes pride in store presentation and delivering memorable customer experiences.
- Communicates clearly and remains positive and calm under pressure.
- Is dependable, energetic and flexible with scheduling.
- Enjoys a creative, fast-paced environment where new ideas are encouraged.

Above all, we want someone who wants to be on the floor, working with customers and the team not behind a desk. All other duties and tasks as assigned.

Pay: $21.00-$25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

- Dental care
- Extended health care
- Paid time off
- Store discount

Work Location: In person

📌 Retail Assistant Manager (Vancouver)
🏢 Make
📍 Vancouver