Role : Senior Technical Resource - SailPoint IIQ Operations

Location: Remote – Canada

We are seeking a skilled SailPoint IdentityIQ (IIQ) Technical Support Engineer to manage day-to-day platform operations, troubleshoot complex issues, and ensure the stability and performance of the IAM environment.

Key Responsibilities

- Provide L2/L3 production support for SailPoint IIQ and resolve incidents and service tickets.
- Troubleshoot workflows, rules, connectors, provisioning, certifications, and identity lifecycle issues.
- Perform log analysis, debugging, and root cause analysis.
- Support integrations with Active Directory, LDAP, HR systems, databases, and enterprise applications.
- Work with Beanshell/Java, XML, SQL, and APIs for troubleshooting and configuration.
- Maintain operational documentation, runbooks, and support audit and compliance activities.





Required Qualifications

- 5+ years of hands-on SailPoint IdentityIQ experience in a production environment.
- Strong knowledge of IAM, access provisioning, RBAC, access certifications, and identity lifecycle management.
- Experience with production support, incident management, and complex troubleshooting.
- Working knowledge of Beanshell/Java, XML, SQL, Active Directory/LDAP, and APIs.
- Solid communication and problem-solving skills.

Preferred: SailPoint IIQ certification, ServiceNow/ITSM experience, and familiarity with enterprise IAM operations and release management. Interested candidates: Please share your updated resume.

📌 SailPoint IIQ Operations Developer / Analyst (Canada)
🏢 InfiCare Staffing
📍 Canada