Job Title: Sales Administrator & Receptionist (Mandarin-Speaking)

Job Summary

We are looking for an organized and customer-focused Sales Administrator & Receptionist to support our sales and showroom operations. The role focuses on order processing, customer service, showroom assistance, and administrative support. Two team members will share these responsibilities, and full on-the-job training will be provided.

Key Responsibilities

1. Order & Payment Processing

- Receive and process customer orders through our online system.
- Check inventory availability and coordinate order details.
- Prepare sales orders, invoices, and shipping documents.
- Process payments and follow up on outstanding balances when required.

2. Customer Service & Phone Support

- Answer incoming calls and respond to customer inquiries.
- Provide information on product pricing, inventory, order status, and basic technical details.
- Communicate with Mandarin-speaking customers as required.
- Direct sales opportunities and detailed inquiries to the appropriate sales representatives.

3. Showroom & Sales Team Support

- Welcome and assist walk-in showroom customers.
- Help customers view slabs, select samples, and access basic product information.
- Prepare samples and materials for the sales team.
- Maintain organized workstations, records, and showroom areas.
- Perform other related duties as assigned.

Requirements
- Strong spoken and written English skills.




- Spoken Mandarin proficiency is required to communicate with Mandarin-speaking customers.
- Solid communication, organization, and customer service skills.
- Attention to detail and the ability to manage multiple tasks.
- Proficiency in Microsoft Office; experience with order management systems is an asset.
- Previous administrative or customer service experience is an asset.

Working Hours
- Monday to Friday: 8:30 AM – 5:00 PM (40 hours per week).
- Saturday: 10:00 AM – 1:00 PM, approximately once every two months on a rotating schedule.

Compensation & Benefits
- Pay: $20–$24 per hour, depending on relevant experience and qualifications.
- Periodic performance and salary reviews.
- Performance bonuses twice a year, in July and December.
- Monthly gas expense allowance.
- Birthday gift and monthly team lunch.
- Weekly team coffee mornings.
- Employee of the Year award with bonus.
- Health insurance benefits after four months of employment.

We offer a supportive team environment, comprehensive on-the-job training, and opportunities to grow with the company. If you are organized, dependable, and enjoy helping customers, we encourage you to apply.

Job Type: Permanent

Pay: $20.00-$24.00 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Education:
- Bachelor's Degree (required)

Experience:
- Office: 1 year (required)

Work Location: In person

📌 Sales Administrator & Receptionist (Mandarin-Speaking) (Port Coquitlam)
🏢 Vicostone Canada
📍 Port Coquitlam