Overview

Join our energetic team as a Salon Coordinator & Guest Experience Specialist, where your enthusiasm and organizational skills will create a welcoming environment for clients and staff alike. In this vital role, you will manage daily salon operations, coordinate appointments, and ensure every guest receives exceptional service from the moment they walk through the door. Your positive attitude and attention to detail will help foster a vibrant, efficient, and professional atmosphere that keeps clients coming back.

This paid position offers an exciting opportunity to develop your administrative and customer service skills in a lively beauty setting.

Responsibilities

- Greet guests warmly upon arrival, ensuring they feel valued and comfortable from check-in to check-out
- Manage appointment scheduling using salon management software, coordinating with stylists and clients to optimize bookings
- Handle multi-line phone systems with professionalism, providing accurate information and support to callers
- Maintain organized filing systems for client records, receipts, and other administrative documents
- Support front desk operations by processing payments, issuing receipts, and managing retail inventory
- Perform data entry tasks accurately into computer systems such as Microsoft Office, Google Workspace, and QuickBooks for bookkeeping purposes
- Ensure the salon environment is tidy and well-stocked by managing supplies,



filing documents, and assisting with general clerical duties
- Demonstrate excellent phone etiquette and customer support skills to address guest inquiries promptly and courteously

Qualifications

- Proven experience in office or clerical roles with strong organizational skills and attention to detail
- Familiarity with Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and QuickBooks or similar bookkeeping software
- Previous experience in customer service or front desk roles, preferably within a medical or dental office setting including dental receptionist or dental office experience
- Strong computer skills with the ability to perform data entry accurately and efficiently
- Excellent communication skills with professional phone etiquette and customer support abilities
- Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude
- Experience with multi-line phone systems, filing systems, proofing documents, and managing appointments is highly desirable

This role is perfect for motivated individuals eager to enhance their administrative expertise while delivering outstanding guest experiences. Join us in creating a vibrant atmosphere where clients feel valued and staff are supported! Pay: $17.60-$28.72 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Salon Coordinator & Guest Experience Specialist (Waterloo)
🏢 Virtuoso Hair Design Studio
📍 Waterloo