Job Overview

We are seeking a highly motivated and detail-oriented Senior Immigration Caseworker to join our dynamic team. In this pivotal role, you will manage complex immigration cases, ensuring compliance with legal standards and providing exceptional support to clients throughout their immigration journey. Your expertise in case management, strong communication skills, and bilingual proficiency will drive successful outcomes and enhance our service delivery.

This position offers an exciting opportunity to make a meaningful impact by guiding individuals through intricate immigration processes with professionalism and efficiency.

Key Responsibilities

Immigration Case Management

- Manage complex temporary and permanent residence files, including study permits, work permits, visitor visas, visitor extensions, permanent residence applications, family sponsorships, Provincial Nominee Programs (PNPs), and other immigration matters handled by the Employer.
- Review client documents, assess application requirements, identify missing information, and prepare document checklists.
- Monitor application deadlines, client status expiry dates, submission timelines, and requests from Immigration, Refugees and Citizenship Canada (IRCC), provincial immigration authorities, and other relevant agencies.
- Maintain accurate electronic and physical client files and ensure timely follow-up on outstanding documents.
- Identify potential application risks, inconsistencies, eligibility concerns, and procedural issues, escalating complex matters when appropriate.

Application Preparation and Quality Control
- Prepare, review, and organize immigration application packages and supporting documentation.
- Draft submission letters, letters of explanation, statements of purpose, settlement plans, employment-related immigration documents, procedural fairness responses, and other case-specific correspondence.
- Conduct quality-control reviews for accuracy, completeness, consistency, and compliance with applicable immigration requirements.




- Review refusal letters and identify potential next steps for consideration by the authorized representative or supervising skilled.
- Ensure all applications are submitted only after the required client instructions, approvals, declarations, and authorizations have been obtained.

Senior-Level Case Review and Supervision
- Provide guidance and technical support to junior immigration caseworkers, administrative staff, and case coordinators.
- Review work prepared by junior team members and provide constructive feedback.
- Allocate and monitor casework according to internal procedures and established deadlines.
- Develop and maintain standard operating procedures, document checklists, case-tracking systems, and quality-assurance processes.
- Assist management with staff training, workflow improvement, and complex case assessments.
- Escalate significant legal, ethical, compliance, and client-service concerns to management or the authorized immigration professional.

Client Communication and Service
- Communicate with clients professionally by telephone, email, virtual meetings, and in-person appointments.
- Explain document requirements, application procedures, processing updates, and next steps within the scope of the Employee’s role.
- Follow up on outstanding documents, payments, signatures, and client instructions in accordance with company policies.
- Maintain appropriate client service records and document material communications.
- Handle client concerns, complaints, and sensitive information with professionalism and discretion.

Office Administration and Reporting
- Maintain accurate case-management records, deadline calendars, client databases, and internal reports.
- Track file progress and report delayed, urgent,



or high-risk matters to management.
- Assist with preparing internal performance reports and identifying opportunities to improve operational efficiency.
- Protect company property, client records, passwords, and confidential business information.
- Perform other reasonable duties related to the position as assigned by the Employer.

Qualifications and Experience
- A diploma, degree, or relevant education in immigration, legal administration, paralegal studies, business administration, or a related field.
- Significant experience in Canadian immigration case processing and application preparation.
- Knowledge of temporary and permanent residence programs and relevant IRCC and provincial procedures.
- Strong written communication, document-review, organization, and analytical skills.
- Experience handling complex files, managing deadlines, and reviewing the work of junior staff.
- Proficiency in Microsoft Office, electronic document management, email, and case-tracking systems.
- High standards of confidentiality, accuracy, integrity, and client service.

Additional immigration-related training or professional credentials are considered an asset.

Technical Skills

- Proficient in Microsoft Office / Google Workspace
- Comfortable with PDF editing, document assembly, and file version control
- Experience with CRM/case management systems is an asset
- Familiarity with government portals and online submissions is preferred

What We’re Looking For
- Strong organization and time management
- Client-first mindset with professional communication
- Accuracy-driven, process-oriented work style
- Ability to work independently and as part of a team
- High integrity and confidentiality with sensitive information

Join us in delivering outstanding immigration services by leveraging your expertise in casework management while supporting individuals through their immigration process with professionalism and care!

Please send

Resume

Pay: $37,000.00-$50,000.00 per year

Work Location: In person

📌 Senior Immigration Caseworker (Brampton)
🏢 VG Immigration Services
📍 Brampton