IT & InfrastructureHybridFull-timeID: REQ-43694

N2P Systems

Toronto, Ontario, Canada 8+ years Posted 1 week ago

Role Overview

We are seeking a Senior Site Reliability Engineer focused on CDN, edge delivery, web performance, and reliability for a high-traffic, public-facing enterprise web platform. The role operates in a regulated enterprise environment and focuses on ensuring availability, performance, resilience, observability, secure delivery, and operational readiness across the modern web delivery stack. This is a reliability engineering role centered on CDN and edge platforms, web performance, production incident management, release reliability, resilience, and third-party integrations. The role partners closely with engineering, production support, security, network/CDN teams, and technology vendors.

Key Responsibilities

- Operate and support high-traffic public-facing websites delivered through an enterprise CDN and edge platform.
- Monitor and troubleshoot CDN/edge behavior, DNS, certificates, caching, cache invalidation, WAF, bot management, and third-party integrations.
- Build and maintain external synthetic monitoring, automated smoke tests, dependency checks, and production observability.
- Establish and operate reliability practices around SLIs, SLOs, error budgets, RUM, CDN logs, SIEM data, and Core Web Vitals.
- Lead or support customer-facing production incidents, senior escalations, root-cause analysis, post-incident reviews, and continuous reliability improvements.
- Support Git-based production release processes, CI/CD controls, branch protection, automated checks, performance validation, secret scanning, rollback, revert, republish, and cache purge procedures.
- Develop and maintain configuration as code and infrastructure-as-code practices for CDN and edge configurations.
- Define and exercise recovery procedures for content sources, Git repositories, CDN configuration, edge configuration, certificates, WAF policies, and other critical delivery components.
- Support business continuity, disaster recovery, RTO/RPO planning, resilience exercises, and failure scenario testing.
- Analyze web performance regressions, browser rendering, network behavior, page-load performance, waterfall data,



third-party scripts, tags, and APIs.
- Partner with vendors and internal teams on production escalations, SLA/OLA tracking, operational readiness, and technology risk.
- Maintain runbooks, incident playbooks, release controls, audit evidence, access controls, and operational documentation.

Required Skills & Qualifications

- Strong hands-on experience operating high-traffic, public-facing websites behind an enterprise CDN.
- Deep expertise in CDN configuration and edge delivery, including origin behavior, caching, cache invalidation, edge logic, TLS/SSL, DNS, and traffic routing.
- Practical production experience with Web Application Firewalls, including rule management, tuning, false-positive analysis, and enforcement.
- Experience with bot management and protecting web applications while allowing legitimate crawlers and business-critical traffic.
- Strong observability experience using logs, metrics, RUM, synthetic monitoring, SLIs, SLOs, and error budgets.
- Strong web performance engineering experience, including Core Web Vitals, browser rendering, network behavior, page-load performance, and waterfall analysis.
- Working knowledge of JavaScript and CSS for troubleshooting modern public-facing web applications.
- Solid Git-based release engineering and CI/CD experience in production environments.
- Hands-on Infrastructure as Code or Configuration as Code experience.
- Proven production incident management, root-cause analysis, and post-incident review experience.
- Experience working within enterprise change management, audit, access control, compliance, and third-party risk requirements.
- Hands-on experience with Akamai and/or Cloudflare.
- Experience with Adobe Experience Manager (AEM), Edge Delivery Services, or similar vendor-managed web delivery platforms.




- Experience in financial services or another highly regulated enterprise environment.
- Experience with Python, Java, or JavaScript-based automation.
- Experience developing automated runbooks and operational tooling.
- Familiarity with accessibility, SEO, multilingual web delivery, and enterprise content platforms.
- Experience supporting vendor-managed SaaS platforms and third-party technology controls.

Role Pre-Screening Criteria

Applicants will be asked to answer the following qualifying questions when applying for this position:

- 1Are you legally authorized to work in Canada without visa sponsorship?
- 2Do you have hands-on experience operating high-traffic public-facing websites behind an enterprise CDN, including CDN configuration, caching, cache invalidation, edge logic, TLS, and DNS?
- 3Do you have hands-on experience with web performance and observability, including Core Web Vitals, Real User Monitoring (RUM), synthetic monitoring, CDN/edge logs, and SLOs/SLIs or error budgets?
- 4Do you have production experience with WAF/bot management and customer-facing incident response, including troubleshooting and leading incidents in an enterprise environment?
- 5Have you worked hands-on with Adobe Experience Manager (AEM) as a Cloud Service or Adobe Edge Delivery Services in a production environment?

Target Tech Stack

Enterprise CDNCDN Configuration and Edge DeliveryWAFBot ManagementObservabilityWeb Performance and Core Web VitalsJavaScript and CSSGitCI/CDInfrastructure as CodeIncident ManagementSLO/SLI and Error BudgetsAkamaiCloudflareAdobe Experience ManagerSite Reliability EngineeringCDN ConfigurationEdge DeliveryCachingCache InvalidationEdge LogicTLS/SSLDNSTraffic RoutingRUMSynthetic MonitoringSLISLOError BudgetsCore Web VitalsWeb PerformanceJavaScriptCSSConfiguration as CodeRoot Cause AnalysisAEMAdobe Experience Manager Edge Delivery ServicesPythonJavaJavaScript AutomationAutomated RunbooksFinancial ServicesAccessibilitySEO

Quick Details

Location Toronto, Ontario, Canada

Employment Type

Full-time

Work Arrangement

Hybrid

Experience Level

8+ years

Domain Focus

IT & Infrastructure

Requisition Ref

REQ-43694

📌 Senior Site Reliability Engineer – Adobe Cloud & Edge Delivery (Toronto)
🏢 N2P Systems
📍 Toronto