Service Coordinator

Location: Winnipeg, MB (On-site)

Employment Type: Full-Time

Hours: 7:30 AM – 4:30 PM

Reports To: Service Manager

About the Role

We're looking for an organized, proactive individual to keep things running smoothly between our field technicians, customers, and office team. This role is ideal for someone who excels at multitasking, thrives in a fast-paced environment, and takes genuine pride in keeping workflows efficient.

This role is for someone who takes ownership, anticipates what's needed next, and wants room to expand on this role and responsibilities.

What You'll Do

Customer Service & Communication

- Serve as the primary point of contact for customers booking appointments, verifying the details of their issue, and ensuring they understand our policies and what to expect
- Deliver exceptional customer service by addressing inquiries, resolving concerns, and ensuring satisfaction throughout the service experience
- Serve as the go-to contact for field technicians, while they’re on the job
- Proactively communicate scheduling changes and delays, providing updated lead times
- Resolve invoice disputes and customer concerns independently and with care
- Communicate professionally and effectively, identifying needs and delivering accurate, timely solutions

Work Order & Invoicing Management

- Manage the full work order lifecycle, from initiation through to invoicing
- Review and audit work notes; prepare invoices ensuring all costs are accurately billed
- Process customer payments and submit paid invoices
- Maintain accurate, up-to-date records and notes so the finance team has what they need to process work and resolve questions.
- Communicate with the finance team, providing information and clarification when needed
- Conduct end-of-day audits to ensure all work orders are properly completed
- Handle financial and proprietary information with strict confidentiality

Daily Operations Support





- Monitor job statuses as they unfold and proactively address scheduling conflicts
- Work closely alongside the service manager in a shared, day-to-day partnership; maintaining open, consistent communication to keep jobs moving and nothing falling through the cracks
- Support the service manager with bookings, appointment adjustments, and follow-ups
- Identify and resolve pending or incomplete work orders daily
- Generate and distribute critical reports for management review
- Ensuring day-to-day operations at the service desk continue during absences or peak demand
- Answering calls from the main line, as needed

What We're Looking For

- Exceptional customer service skills with a high level of empathy
- Detail-oriented, with strong attention to accuracy
- Highly organized, able to prioritize multiple tasks by importance and urgency while meeting deadlines
- Strong interpersonal and conflict resolution skills, with a knack for finding positive resolutions
- Accountability and ownership; takes full responsibility for tasks from start to finish
- Proactive and self-directed, anticipates needs, and identifies what needs doing.
- Works well both independently and as part of a team
- Willing to take on additional responsibilities to support team goals
- Technical trade knowledge is an asset but not a requirement – we want to invest in your training!

We're a family-owned plumbing, electrical, and HVAC service company, and we've been serving our community for over 100 years. That kind of staying power doesn't happen by accident; it comes from treating our team like family, showing up honestly for our customers, and investing in the people who make it all work. We value hard work, honesty, and giving our employees room to grow. If that sounds like somewhere you'd like to work, we'd love to talk.

Perks

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Language:
- English (required)

Location:
- Winnipeg, MB R3C 2B9 (required)

Work Location: In person

📌 Service Coordinator (Winnipeg)
🏢 PARSONS PLUMBING u0026 HEATING
📍 Winnipeg