Are you an automotive service professional who enjoys leading a team and keeping daily operations running smoothly?

Capital Mitsubishi is looking for a motivated and hands-on Service Team Lead to oversee daily workflow and help ensure our Service Department operates efficiently while delivering an exceptional customer experience. This position offers a salary of $60,000+ plus bonuses, with the opportunity to make a meaningful impact on the team’s performance and overall success.

Key Responsibilities

- Coordinate drive-thru operations and morning dispatch with the Shop Foreperson, ensuring all service ramps are full by 7:50am and daily shop workflow runs smoothly.
- Oversee workflow and time to market for used vehicles and internal service work.
- Review appointment schedules and available hours, plan for upcoming days and weeks, and ensure next-day appointments are properly prepared.
- Greet customers in the drive-thru and set a positive example for the Service Advisor team.
- Address customer concerns promptly and professionally while supporting customer satisfaction.
- Ensure parts are available for special-order jobs scheduled for the following day.
- Identify upcoming jobs that may require additional attention and communicate them to the team in advance.
- Support and hold Service Advisors accountable for repair order (RO) counts and sales targets, providing regular updates on performance.
- Monitor key performance indicators (KPIs) for Service Advisors and Technicians, including Additional Work Requests (AWR), and work with the Fixed Operations Manager to achieve department goals.
- Lead weekly training sessions, coach Service Advisors, and support their ongoing development.




- Oversee customer loaner vehicles to ensure they are organized, maintained, and ready for use.
- Help manage tire storage and ensure tires are properly organized.
- Maintain a hands-on leadership approach by checking in with the team, identifying challenges, and providing support where needed.

Required Skills

- Strong communication and interpersonal skills, with the ability to lead, motivate, and support a team.
- Excellent organization and the ability to prioritize in a fast-paced environment.
- A customer-focused approach and confidence handling concerns professionally.
- Ability to monitor performance and identify opportunities for improvement.
- A hands-on mindset with strong problem-solving skills.
- A team-player attitude and the ability to work well across departments.
- A positive, approachable attitude and a willingness to lead by example.

Qualifications

- Previous experience in an automotive or supervisory role is an asset.
- Strong understanding of automotive service operations is considered an asset.
- Proficiency in computer software applications, including MS Office and dealership management systems.
- Valid Class 5 Driver’s Licence with a clean Driver’s Abstract.
- Record of Conduct.

Hours of Work: Monday-Friday,



7:15am-4:30pm Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.

About Us!

Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St.

John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.

Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.

Pay: From $60,000.00 per year

Benefits

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- In office parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Service Team Lead (St. John's)
🏢 Capital Auto Group
📍 St. John's