A FEW WORDS BEFORE THE DETAILS A spa is not just a business. It is a place where people come to slow down, recover, and feel cared for. The person running it sets the tone for every guest and every staff member. If you lead with calm, kindness, and high standards, this role was written for you.

WHO WE ARE

We are a wellness-focused spa based in Vancouver, dedicated to providing restorative treatments and a genuinely relaxing experience for every guest. Our team of therapists and support staff are the heart of what we do. We believe that a well-run spa starts with a well-supported team, and we are looking for a manager who understands that.

WHY THIS ROLE IS OPEN

Our spa is growing, and we need a hands-on Spa Manager to lead daily operations, support our team, and ensure every guest leaves feeling refreshed. This is a hybrid position, offering a balance of on-site leadership and remote administrative work.

WHAT YOU WILL DO

Team Leadership

- Lead, coach, and develop a team of therapists and support staff
- Handle recruitment, onboarding, and ongoing training
- Create schedules that balance team needs with guest demand
- Foster a positive, respectful, and team-oriented workplace culture

Guest Experience

- Maintain high service standards across every guest interaction
- Address guest feedback and resolve concerns professionally
- Ensure treatment rooms and common areas meet cleanliness and ambience standards
- Be visible and present, supporting the team and engaging with guests

Operations and Administration

- Manage daily operations, including bookings, payments,



and front desk support
- Oversee inventory, ordering, and vendor relationships
- Monitor budgets, control costs, and support revenue goals
- Maintain compliance with health, safety, and licensing requirements

Remote Responsibilities

- Handle scheduling, payroll coordination, and administrative reporting remotely
- Respond to guest inquiries and team communications outside of on-site hours

WHAT YOU SHOULD HAVE

- Previous experience in spa, wellness, hospitality, or customer service management
- Strong leadership and team development skills
- Excellent organizational and multitasking abilities
- A calm, professional, and guest-focused demeanor
- Comfort with booking systems and basic office software
- Ability to work a hybrid schedule with on-site presence as needed
- Authorization to work in Canada

WHAT THE ROLE PROVIDES

- Hybrid work model balancing on-site leadership with remote administration
- Competitive salary based on experience
- Health and dental benefits
- Paid vacation and personal days
- Employee discounts on spa services and products
- A supportive and collaborative team culture

HOW TO APPLY Click "Apply" on Indeed and submit your resume. Please answer all screening questions when submitting your application.

Pay: $42.91 per hour

Benefits

- Company pension
- Dental care
- Store discount
- Vision care

Application question(s):
- How many years of spa or wellness management experience do you have?
- Do you have experience leading and scheduling a team?

Work Location: Hybrid remote in Vancouver, BC V6Z 1L3

📌 Spa Manager (Vancouver)
🏢 NIC Spa Vancouver
📍 Vancouver