Store Manager – Thrift Store Operations

Salary: $55,000–$59,000 per year

Job Type: Full-time

Location: Houndstooth Secondhand Boutique – 4166 Main Street, Vancouver, BC V5V 3P6

Reports To: Executive Village Director

About the Position

We are seeking a motivated, organized, and people-focused Store Manager to oversee the day-to-day operations of our thrift store.

The Store Manager plays an important role in the success of our store and the broader mission of our agency. This position is responsible for leading employees and volunteers, managing donated merchandise, providing excellent customer service, and ensuring the store operates safely, efficiently, and successfully.

The ideal candidate is a hands-on leader who enjoys working with people, takes initiative, and understands the importance of balancing strong retail performance with community service.

Key Responsibilities

Store Operations

- Oversee the daily operation of the thrift store, including opening and closing procedures.
- Maintain a clean, organized, safe, and welcoming shopping environment.
- Ensure donated merchandise is sorted, priced, displayed, and managed efficiently.
- Coordinate daily tasks, staffing, and store priorities.
- Monitor merchandise flow, store presentation, and overall performance.
- Ensure store policies, procedures, and standards are followed.

Staff and Volunteer Leadership

- Supervise, train, and support employees and volunteers.
- Prepare staff schedules and ensure appropriate store coverage.
- Provide clear direction, coaching, feedback, and encouragement.
- Promote teamwork, accountability, and a positive workplace culture.
- Address routine staffing and volunteer concerns appropriately.
- Communicate significant staffing or operational issues to agency leadership.

Customer Service and Community Relations

- Provide friendly, professional, and respectful service to customers and donors.
- Respond to customer questions and resolve concerns appropriately.
- Create a welcoming and inclusive shopping environment.
- Build positive relationships with customers, donors, volunteers, and community members.
- Represent the agency and its mission in a professional manner.

Financial and Administrative Responsibilities





- Monitor daily sales and work toward established financial goals.
- Ensure accurate cash handling, deposits, and financial reporting.
- Monitor expenses and use agency resources responsibly.
- Maintain required records and documentation.
- Identify opportunities to improve sales, efficiency, and store performance.

Health, Safety, and Facility Management

- Maintain a safe environment for employees, volunteers, customers, and donors.
- Identify and report safety hazards, incidents, and security concerns.
- Ensure equipment and store facilities are maintained appropriately.
- Report maintenance and repair needs to agency leadership.
- Support approved promotions, merchandising initiatives, and seasonal changes.

Teamwork and Organizational Support

- Work collaboratively with the Executive Village Director and agency leadership.
- Follow established agency policies, procedures, and systems.
- Communicate operational concerns, opportunities, and recommendations.
- Adapt to changing priorities and support new initiatives.
- Use sound judgment and initiative while working within established guidelines and delegated authority.

Qualifications

Required Qualifications

- Previous retail, supervisory, or management experience.
- Demonstrated ability to lead and support employees and volunteers.
- Strong customer service, communication, and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple priorities in a busy retail environment.
- Basic financial management skills, including cash handling and sales monitoring.
- Strong problem-solving skills, professionalism, and integrity.
- Ability to work independently while collaborating with agency leadership.
- Willingness to learn, follow established procedures, and adapt to change.

Preferred Qualifications





- Experience managing a thrift store or second-hand retail operation.
- Experience working in a nonprofit or charitable organization.
- Experience recruiting, training, and supervising volunteers.
- Familiarity with point-of-sale systems, inventory management, and merchandising.
- Experience with sales reporting, budgeting, or retail financial management.

What We’re Looking For The successful candidate will be a dependable, hands-on leader who:

- Takes ownership of store operations and results.
- Leads employees and volunteers with fairness, respect, and accountability.
- Demonstrates initiative and sound decision-making.
- Adapts positively to recent procedures, systems, and priorities.
- Understands the importance of financial responsibility and resource management.
- Works well with others and contributes to a positive team environment.
- Is committed to supporting the agency’s charitable mission and community impact.

Working Environment This position operates in a busy retail environment with regular interaction with customers, donors, employees, and volunteers.

The role requires standing and walking for extended periods and may involve sorting, lifting, carrying, and organizing donated merchandise in accordance with safety guidelines. The Store Manager must be comfortable working hands-on with the team and assisting with daily store activities as needed.

Occasional evening, weekend, or special-event work may be required based on store operations.

Reasonable accommodations will be considered in accordance with applicable legislation and agency policy.

Compensation The annual salary range for this full-time position is $55,000–$59,000, based on qualifications and experience.

How to Apply

If you are an organized and community-minded leader who enjoys retail operations, building strong teams, and making a positive difference, we encourage you to apply.

Please submit your resume through Indeed for consideration.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

Pay: $55,000.00-$59,000.00 per year

Work Location: In person

📌 Store Manager – Thrift Store Operations (Vancouver)
🏢 SideBySide Children's Village Society
📍 Vancouver