We're a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. Our culture is built on care, passion and curiosity. We are looking for a Training and Documentation Specialist to join our Individual Insurance Team!

Our ideal new team member is a strong communicator who can develop and deliver comprehensive training material, someone who has sound knowledge and understanding of training concepts, and someone who is a collaborator that can work with others towards a common goal. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

Responsible for the development and delivery of comprehensive and meaningful product, process, and technology training for the Individual Insurance line of business Develop training material and execute as required Perform analysis, develop, and maintain new/existing procedural documentation servicing the Individual Insurance line of business Responsible for continuing education and development through the identification of skill gaps,



the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies Sound knowledge and understanding of training concepts and methodologies related to adult education Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based/virtual training, classroom training, job aids, multimedia visual aids and reference materials) Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a rapid-paced environment A positive can-do attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity Comfortable with hardware tools (scanner/data projector etc.) Proficient in Microsoft Office applications University degree or equivalent combination of education and work experience FLMI and/or a certificate in adult education/learning would be an asset Prior industry experience would be an asset Prior experience working within a call center environment would be an asset Career Growth:Regular learning sessions and development opportunities Allowance provided in place of vacation pay and benefits If you need accommodations or alternative formats at any stage, just reach out to us at [email protected]'re happy to help. If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.

Reports To: Head of Client Care Centre Training, Knowledge, and Development Department: Client Care Centre Term: Temporary Full-Time, Six (6) Month Contract

📌 Training and Documentation Specialist - Individual Insurance (Alton)
🏢 Equitable
📍 Alton