Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love Practice based in Toronto, Canada, is dedicated to providing compassionate in-home end-of-life care for pets throughout Toronto and the Greater Toronto Area. We believe all pets and their families deserve support, empathy, and guidance during this significant stage of life. Our experienced veterinarians and hospice care team help pets and their parents with quality-of-life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favourite place - home.

We are also proud to offer eco-friendly aftercare options for families through our sister company, Faithful Pet Memorial (FPM), the first aquamation (water-based cremation) service for pets in the City of Toronto.

Join Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love practice, as a Veterinary Care Coordinator and Love What You Do!

MMVHS is looking for an experienced Veterinary Care Coordinator with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this role is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a recognized leader of in-home, end-of-life care, MMVHS helps pets and pet families say goodbye with peace and dignity.

Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

The ideal candidate will have experience supporting families through pet loss, a natural compassion for animals,



and a deep understanding of the human–animal bond. They should also feel confident serving as the first point of contact for families navigating end-of-life care for their pets.

Essential Functions & Responsibilities:

- Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioural challenges such as aggression or bite incidents
- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work-from-home/remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Meticulously and accurately acquire client and pet information and enter it into our practice management system
- Meet all productivity, quality, and performance standards
- Go above and beyond to provide stellar customer service to pet families and support to our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times, and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements:

- Must be a resident of Ontario
- This is a FULLY REMOTE position - you must have a quiet,



private designated workspace – free of personal distractions and excessive noise
- Previous experience in a work-from-home environment or working with minimal peer interactions
- Veterinary clinic and call centre experience preferred
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9 & Zoom
- Demonstrates flexibility and ease in adapting to change while learning new tools and technologies
- High attention to detail and ability to adapt to new processes
- Expected to be present for work, on time, every day for the entire duration of their shift.
- Training will be provided

Physical Job Requirements:

- Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard
- Ability to lift up to 15 pounds

Schedule:

- 5 days per week from 11:30am-8pm weekly. Please note: you will be working every weekend, and must be available for holidays.

Benefits: Paid time off, $35/month stipend, IAAHPC membership Please submit a resume and cover letter for consideration.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits

- Casual dress
- Paid time off
- Work from home

Application question(s):
- Are you available for the shifts outlined in the job posting (i.e. 5 days per week, including every weekend, from 11:30-8pm, plus holidays)?
- Do you have a quiet, private designated workspace free of personal distractions and excessive noise, with the ability to hardwire to your modem?
- Did you include a cover letter with your application?

Work Location: Hybrid remote in Toronto, ON M6N 3P1

📌 Veterinary Care Coordinator (Toronto)
🏢 Midtown Mobile Veterinary Hospice Services
📍 Toronto