Settlement Administrator (12 Month Contract)About NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting toolscredit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosksand our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient reliableand secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banksand retailers-- globally-- to dazzle their believe in the value ofconnection and diversity in skills and background make us a unique and formidable encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success is rewarded through competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more.
We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars and NRT is more than a job-- its an opportunity to grow and learn more about who we are and what we do visit our website . Reporting to the Manager Settlement TNS the Settlement Administrator will aid support and help coordinate the functions and interactions of the Settlements Team while providing the best customer service CompetenciesCommunicationCustomer ServiceTeamworkSelf-motivatedIntegrityJob ResponsibilitiesSpecific duties include but are not limited to:Use analytical and investigation skills to resolve customer to telephone and electronic enquiries in a courteous and skilled bank traces chargebacks and reversals using various 3rd party interfacesInvestigate discrepancies and issue in month-end activates that include but are not limited to preparation and delivery of statements billing and making accounting entries. Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac established work priorities ensuring that deadlines are met and procedures are general clerical duties. Assist with special projects as they ariseMust HaveA college diploma is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit organizational skills with demonstrated attention to ability to exercise absolute discretion and maintain motivated and able to work well both independently and as part of a to work in a high pressure fast paced and versatile with ability to multi-task and prioritize work strong time management skills.A desire to succeed and eagerness to learn new Excel skill is a must preferably Intermediate to advanced communication and interpersonal skills.A background in customer support would be beneficial.