Service Coordinator
Residential & Commercial Service / Door Installation
Location:
Saskatoon, SK
On behalf of our client, a well-established organization providing residential and commercial service and installation solutions, we are seeking an organized and customer-focused
Service Coordinator to support daily service operations. This frontline role will coordinate dispatch, technician schedules, customer communications, invoicing, payroll support, and residential service sales.
Acting as the central hub between customers, technicians, service management, and administration, the Service Coordinator will help ensure jobs are scheduled efficiently, information is accurate, technicians are supported, and service delivery meets company standards. Strong organization, attention to detail, and professional communication are essential, as this role directly impacts customer satisfaction, technician productivity, and company cash flow.
Key Responsibilities

- Create detailed work orders for all service and installation jobs, ensuring information is complete and accurate, including job scope, site details, equipment requirements, and potential parts needed.
- Dispatch technicians efficiently in coordination with the Service Manager, optimizing routes, workloads, and job priorities.
- Schedule and coordinate:
- Residential service calls
- Commercial service work
- Commercial door installations

- Answer incoming phone calls promptly, ideally by the third ring, in a courteous, calm, and professional manner.
- Prepare the shop and office for daily operations, including:

- Unforwarding phones
- Turning on open signage
- Opening shop doors for technicians

- Support after-hours call follow-up by ensuring missed or emergency calls are addressed promptly during regular business hours, in coordination with the Service Manager.
- Complete AM and PM phone procedures, including the appropriate transfer of phone coverage at the beginning and end of each business day.




- Ensure service and installation jobs are invoiced promptly to support healthy company cash flow.
- Code completed work orders accurately, or confirm coding with the Service Manager, before forwarding invoices to Administration for processing.
- Assist walk-in customers with payments and ensure they are handled quickly and professionally.
- Support the proper handling of customer deposits for products, ensuring deposits are accepted only by trained personnel and entered correctly into accounting systems.
- Maintain the timesheet binder or electronic spreadsheet at the dispatch desk and ensure employees accurately sign in and out each day.
- Work with the Service Manager to manage and maintain the on-call technician schedule.
- Track technician attendance, including sick days, missed days, and on-call coverage.
- Ensure timesheets are complete, accurate, and signed by employees before payroll processing.
- Support bi-weekly payroll by ensuring time records are readily available for review and follow-up.
- Maintain and update the technician sick-day calendar.
- Prepare residential service quotes promptly and accurately.
- Communicate clearly with customers regarding service options, timelines, pricing, and next steps.
- Coordinate with the Operations & Sales Manager regarding pricing guidelines and approvals.
- Provide a high level of professionalism and responsiveness to help convert service inquiries into completed jobs.
- Perform other duties as required.

Qualifications

- Strong organizational, multitasking, and time-management skills.
- Excellent verbal and written communication skills.




- Customer-focused mindset with the ability to remain calm and professional under pressure.
- High attention to detail, particularly with work orders, time tracking, invoicing, and customer information.
- Comfort working with scheduling systems, spreadsheets, accounting software, and service-management platforms.
- Previous experience in service dispatch, service coordination, office administration, or a trades-based business is preferred.
- Ability to communicate effectively with customers, technicians, managers, and administrative personnel.
- Solid problem-solving skills and the ability to prioritize competing demands in a fast-paced environment.
- Professional and courteous telephone manner.
- Ability to follow established procedures consistently and accurately.

Key Performance Expectations

- Accurate and complete work orders with minimal rework or missing information.
- Efficient dispatch resulting in optimized technician productivity.
- Prompt and professional customer communication.
- Timely invoicing support to maintain healthy cash flow.
- Accurate timekeeping and payroll support.
- Consistent adherence to company procedures and service standards.

What's on Offer

- Opportunity to play a central role in the coordination of daily service operations.
- Customer-facing position with a direct impact on service quality and customer satisfaction.
- Collaborative work environment supporting residential and commercial service teams.
- Opportunity to work closely with technicians, service management, sales, operations, and administration.
- A role with direct influence over technician productivity, invoicing efficiency, payroll accuracy, and company cash flow.

To apply: Please contact
[email protected] for a confidential discussion.
DMC Recruitment uses a CRM system that includes AI-assisted screening and summarization; a human consultant makes the final decision on candidate suitability.

📌 Service Coordinator (Saskatoon)
🏢 DMC Recruitment
📍 Saskatoon