What You'll Bring; As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs. Drive Sales and Provide Exceptional Customer Service - Ensure associates meet our customer experience expectations. - Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments. - Have the right number of staff at all times through effective scheduling. - Confirm staff are fully trained on customer service, selling skills as well as product knowledge. - Hold huddles x 2 with staff and participate in weekly meetings with the store management team. - Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge. - Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences. Product, Presentation and Inventory Management - Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations. - Ensure new product is on the sales floor within 24 hours of being received. - Ensure that all merchandise transfers and consolidations are complete within 3 days. - Confirm that all price changes are completed regularly and following the company standard. - Ensure that the price displayed is consistent with the local competition. - Maintain floor standards and customer service standards and utilize selling skills.



- Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction. - Support in developing floor standards, visual merchandising, customer service standards, and sales techniques. - Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage. - Regularly audit pricing in the department for accuracy. Pro-Shop/Club Fittings - Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately. - Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer. - Modify and repair manufacturer’s clubs to Golf Town standards. Protection of Company Assets - Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory. - Ensure bag checks are conducted on all staff when leaving the store. - Confirm refunds are checked daily and verified. - Store security system is updated and conduct monthly alarm sensor testing - Follow proper opening, closing and lockdown procedures. Training & Compliance - Understand Learning Management System (LMS) training requirements and participate in LMS courses. - Assist in product training for associates in the department and help conduct in-store product training meetings.



- Assist in ensuring compliance and execution of company customer service and sales training programs. - Attend vendor clinics for products related to the department(s). - Ensure all Policies & Procedures (P&P;’s) are followed in the department. People & Staffing - Be actively involved in the hiring and training of all staff. - Support SGM with payroll management and scheduling (as needed). - Monitor staff adherence to company policies and procedures. - Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings. - Support annual performance reviews with all employees. What You'll Bring; - Post secondary education or equivalent - 3-5 years progressive experience in retail supervisory or management capacity. - Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience. - 1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset. - A passion for retail with a strong understanding of the game of golf. - Strong communication skills, verbal and written. - Energetic and enthusiastic with an ability to work in a quick paced environment. - Organized, able to prioritize and follow-up efficiently. - Strong interpersonal skills, able to relate to and motivate staff. - A commitment to high company standards. Work Hours - Flex schedule - some weekends and evenings. - Work varied shifts, including weekends and holidays. What We'll Give You; - Play a significant role in our mighty team, which shares a passion for Golf. - Work in a supportive team environment where your contributions are valued a

📌 Department Sales Manager Clubs (Gatineau)
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📍 Gatineau