Position Overview Key Responsibilities Partner Onboarding & Training - Provide comprehensive onboarding and ongoing coaching to new and existing Sub-Dealer Partner locations on RCI products and services, sales techniques, systems, and customer service best practices. - Develop and deliver training materials, presentations, and resources to support partner capability building. - Ensure all partner staff maintain full, current knowledge of RCI products, services, and systems and can effectively sell and support them. Sales Effectiveness - Drive sales performance across the Partner Channel by identifying gaps, coaching to best practices, and supporting targeted improvement plans. - Monitor partner KPIs and sales metrics, providing actionable insights and recommendations for continuous improvement. - Conduct regular site visits to assess partner performance, observe frontline sales activity, and provide real-time, hands-on coaching. Compliance & Standards - Reinforce and monitor partner adherence to WDNA and RCI standards including sales processes, product guidelines, promotional policies, and customer experience requirements. - Proactively identify compliance gaps, support corrective action, and escalate issues as needed. Partner Relationship Management - Serve as the single point of contact at WDNA for assigned Sub-Dealer Partners for all day-to-day operational matters. - Build strong, trust-based relationships with dealer principals and store staff. - Facilitate monthly and quarterly business reviews with partners — reviewing performance against targets, aligning on priorities, and agreeing on action plans. - Collaborate with internal WDNA teams (Operations, Marketing, Finance, HR)



to resolve escalated issues and optimize programs. Market Intelligence - Stay current on industry trends, Rogers/RCI product updates, competitive landscape, and market changes to provide timely, relevant guidance to partners. - Contribute to development and refinement of enablement tools, playbooks, and programs based on field insights. Qualifications & Experience - Minimum 8 years of experience, with significant exposure to the Canadian Telecom industry (wireless retail strongly preferred). - Proven track record in sales enablement, channel management, partner development, or field training. - Strong knowledge of wireless products, services, and RCI dealer systems is a significant asset. - Experience designing and delivering training programs for frontline sales teams. - Ability to analyze sales performance data and translate insights into actionable coaching and business recommendations. - Comfortable with compliance oversight and holding partners accountable in a constructive, relationship-positive manner. - Exceptional interpersonal, communication, and presentation skills — effective in a boardroom and on a retail floor. - Self-motivated, highly organized, and able to manage multiple partner relationships independently. - Valid driver's license and willingness to travel regularly across the region. What We Offer - Dynamic, growth-oriented environment with a market-leading wireless retail operator. - Competitive compensation including base salary and performance-based incentives. - Opportunity to shape and grow the partner channel enablement function. - Cooperative culture committed to operational excellence and partner success. Salary - Upto $75k base plus bonus

📌 Retail Management - District Team Lead (Toronto)
🏢 Wirelessdna
📍 Toronto