Enhance your career with Olympus as a Customer Service Representative II in Richmond Hill, Ontario. Excel in handling complex orders while providing exceptional customer service in a hybrid work environment.

This role is designed for candidates with 1-2 years of experience in customer interactions. You will be responsible for managing inquiries, order entry, and ensuring service quality standards are met while maintaining a high case volume. Expect to utilize your bilingual English-French skills along with solid Microsoft Office knowledge to deliver effective support.

Key Responsibilities: • Manage daily customer inquiries and order requests • Achieve 85% case volume in the Service Cloud • Ensure 98% accuracy in order processing • Provide ETA updates and support for order management • Log customer interactions in databases accurately

Requirements: • 1-2 years customer service experience • Bilingual proficiency in English and French • Post-secondary degree or diploma • Strong organizational and detail-oriented skills • Ability to work flexibly and handle stress

Leverage your communication and customer service expertise at Olympus to promote patient care solutions.

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📌 Customer Service Representative at Olympus (Richmond Hill)
🏢 Olympus Corporation of the Americas
📍 Richmond Hill