This position requires weekend availability and a commitment of approximately 35-45 hrs per week

Key ResponsibilitiesStore Operations & Team Management

- Support hiring, onboarding, and training of staff in line with Funvilla standards
- Assist in preparing and managing staff schedules and shifts
- Ensure appropriate staffing during peak and non-peak hours
- Monitor staff performance and uphold discipline, professionalism, and service standards

Customer Service & Experience

- Ensure an exceptional customer experience at all times
- Handle customer inquiries, complaints, and escalations professionally
- Support flawless execution of birthday parties, events, and group bookings

Cleanliness, Hygiene & Safety

- Maintain high standards of cleanliness, hygiene, and safety across the facility
- Ensure compliance with health, safety, and food-handling regulations
- Conduct regular inspections of play areas, party rooms, washrooms, and common spaces

Sales & Business Support

- Support daily sales across admissions, birthday parties, arcade, and food operations
- Assist with upselling birthday packages, add-ons, memberships, and promotions
- Participate in local marketing initiatives and community outreach efforts

Equipment & Facility Management

- Oversee proper use and basic maintenance of equipment and play structures
- Report faults, coordinate repairs, and help minimize downtime




- Ensure all attractions and machines are operational and safe

Inventory, Ordering & Food Operations

- Assist with managing inventory for food, beverages, and supplies
- Place timely orders and help control wastage
- Ensure proper food storage, handling, and hygiene practices

Incident & Reporting Management

- Respond to incidents, accidents, or emergencies promptly and responsibly
- Complete incident reports accurately and within required timelines
- Maintain daily reports, cash handling records, and operational logs

Skills & Qualifications

- Proven leadership or supervisory experience in a related field
- Robust organizational and multitasking skills in a fast-paced environment
- Excellent communication skills; bilingual or multilingual abilities are an asset
- Experience managing part-time and full-time staff across diverse shifts
- Experience in recruiting, interviewing, training, and staff development
- Prior experience in kids indoor or outdoor entertainment, play areas, or amusement parks is preferred
- Competence in basic budgeting, payroll coordination, administrative tasks, and planning
- Strong time management skills with the ability to prioritize for optimal store performance

Pay: $35,000.00-$45,000.00 per year

Benefits :

- Paid time off
- Store discount

Experience :

- Amusement Park, Kids play area: 2 years (preferred)

Work Location: In person

📌 Supervisor (London)
🏢 Funvilla
📍 London