Overall responsibility

Greet and check-in passengers as well as monitor lounge condition.

Key Areas of Duties and Responsibility

- To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering and leaving the lounge.
- Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify payment method and process, collect accurate payment.
- To contact airlines for any necessary information if requested by the customer.
- To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
- To assist passengers with their luggage if required.
- To assist with inventory check of beverages and lounge equipment.
- To collect dirties and support the back of the house with dishwashing if required, ensure washroom checks are done.
- To prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
- To serve customers at the buffet counter if required.
- To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
- Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
- Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
- Monitor, record and balance petty cash.
- Physical counts of collections and supporting document like vouchers,



invitation cards, slips etc.to be recorded.
- Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
- To be able to work as a team and assist other colleagues within different responsibilities
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- To undertake other jobs assigned by superior from time to time

Qualities & Requirements

- Experience in the Service and Hospitality industry
- Customer service oriented
- Smart serve certified
- Enjoys working with people and is passionate in the hospitality industry
- Demonstrates the willingness and ability to go above and beyond for any guests
- Excellent communication skills and positive attitude
- Able to work in a fast-paced environment and able multi-task
- Flexible schedule availability
- Able to stand for long hours
- Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport

Asset: Currently possess valid RAIC

Job Types : Full time, Part-time, Permanent

Salary : $16.00 per hour

Benefits :

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Application question(s):

- Do you have any sales experience?

Experience :

- customer service: 2 years (preferred)

Licence/Certification:

- ProServe (required)

📌 Airport Lounge - Guest Services Officer (Edmonton)
🏢 Plaza Premium Lounge (Edmonton)
📍 Edmonton