- 06/12/2026Customer Service Essentials - November 25-26, 2026. This is an online delivery course that runs on Wednesday & Thursday from 8:30am - 12:00pm.
- More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.
Notes
Quick Link Job Duties/Qualifications, Skills and Abilities (QSA)**:
- Job Duties
Job Duties
- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication,
listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning setting for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment.
- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Description
Required Qualifications
- Four year Bachelor of Education degree with a major in Business Education; OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience. Expert understanding of customer service practices.
- Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict.
- Recent relevant industry teaching experience preferred.
- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
- Must be available to travel across the province to deliver customized courses.