Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Service Desk Analyst - Winnipeg, MB

Here is what a typical day looks like

- Provide first contact support for incidents and requests from end users
- Prioritize, service, and complete incoming service tickets in a timely manner
- Document end user incident and request details in tracking software
- Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
- Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
- Escalate service tickets to impacted teams as required

The value you bring

- 2+ years of technical support experience
- Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset
- Organized and detailed orientated
- Ability to multi-task, plan and prioritize incoming requests




- Good working knowledge with computers and applicable tracking software
- Strong verbal and written communication skills

Role Details

- Hours: Full time: Monday - Friday with requirement to work every 8th Saturday. 37.5hrs per week
- Location: In office - Winnipeg, Manitoba
- Compensation Range: $45,000 - $55,000
- Requisition #: 82535
- Current Vacancy: Yes

Why Western?

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include :

- 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
- Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

📌 Analyst- Service Desk (Winnipeg)
🏢 Western Financial Group
📍 Winnipeg