Seafair Animal Clinic and Ironwood Animal Hospital are seeking an experienced veterinary receptionist who can take ownership of front-of-house scheduling and reception coordination across both clinic locations.

This role is ideal for a mature, reliable receptionist who enjoys keeping a clinic running smoothly, supporting teammates, and creating a calm, organized client experience in a busy medical environment.

This is not an entry-level reception position. We are looking for someone confident in managing appointment flow, supporting consistency across reception teams, and helping maintain strong front-desk systems. This role helps maintain structure and alignment at the front desk across both clinic locations and is well-suited to someone comfortable supporting consistency within an established reception team.

Responsibilities

- Manage appointment scheduling across multi-doctor workflows
- Help ensure the daily reception flow runs smoothly and efficiently
- Support consistency and shared reception standards across both clinic locations
- Assist with onboarding and training new reception staff
- Help maintain reception procedures and standards
- Monitor booking accuracy and help reduce scheduling errors
- Support reception coverage coordination when schedules change
- Ensure deposits and end-of-day procedures are completed consistently
- Act as a reliable front-of-house contact for reception staff questions
- Help maintain a respectful, professional reception environment by supporting clear processes and consistent communication between team members
- Support a welcoming, professional client experience at all times

This role works closely with clinic leadership and plays an important part in maintaining operational stability at the front desk.

What We’re Looking For

We are specifically looking for someone who:

- Shows up consistently and takes ownership of their role




- Enjoys structure, process, and keeping systems organized
- Is confident managing busy appointment schedules
- Communicates clearly with both clients and team members
- Supports coworkers in a practical, steady, and professional way while maintaining clear front-desk processes
- Stays calm during high-volume clinic days
- Takes pride in helping a clinic run well
- Is comfortable reinforcing established reception procedures when needed

Required Experience

- Minimum 5 years reception experience in a veterinary or medical office environment strongly preferred
- Strong appointment scheduling experience in a multi-doctor environment
- Experience supporting multi-doctor appointment flow
- Comfort handling high phone volume and front-desk coordination
- Experience working within an established reception team where consistency and shared procedures were important to daily workflow
- Strong organizational skills

Preferred Experience

- Medical Office Assistant (MOA) training or equivalent
- Experience helping train reception team members
- Experience working in a multi-doctor practice
- Experience supporting workflow improvements or reception systems

Work Environment

You will work closely with the Operations Manager and General Manager and play an important role in helping both clinics maintain a consistent and positive client experience.

Full-time and part-time opportunities available. Hourly range :$26-32 depending on experience.

Job Types : Full-time, Part-time, Permanent, Casual

Pay: $26.00-$32.00 per hour

Expected hours: 24 - 40 per week

Perks :

- Company events
- Extended health care
- On-site parking
- Vision care
- Wellness program

Application question(s):

- How many years of _____ Veterinary Reception or MOA experience do you have?

Experience :

- reception: 5 years (required)

Location :

- Richmond, BC (preferred)

Work Location: In person

📌 Senior Veterinary Receptionist (Richmond)
🏢 Seafair Animal Clinic
📍 Richmond