Company Overview

Kauri Chiropractic is a wellness-based chiropractic office dedicated to empowering families to lead healthy lives through holistic health approaches. Our practice focuses on addressing the root causes of dysfunction and supporting the nervous system, fostering a healthier community.

Summary

We are seeking an eagerly dedicated Operations Lead / Practice Administrator to join our team. This vital role involves managing daily operations, ensuring efficient practice management, and supporting our mission to promote holistic wellness for families in our community. This role translate vision into execution. You build systems, assign ownership to tasks, and audit outcomes. Your work protects revenue, strengthens culture, reduces risk, and enables scalable growth.

If you thrive in environments that are big on accountability, structure, and operational excellence, while having fun and making a huge impact on the wellbeing of the community - this role is for you. This role is set for growth long-term, including in remuneration brackets. We offer extended health care benefits.

Role Purpose

To own and optimize people, processes, systems, and performance so the clinic can operate and grow sustainably while maintaining high standards of culture, compliance, and patient experience.

Key Responsibilities

Operations & Systems

- Own day-to-day operational performance across all departments
- Design, document, and enforce SOPs
- Ensure scalability as staffing grows
- Identify and fix operational bottlenecks
- Capacity and contingency planning

Financial Oversight

- Oversee daily reconciliations and cash controls
- Own AR workflows and billing accuracy
- Track budgets vs. actuals




- Identify revenue leakage and margin erosion
- Prepare operational financial summaries

People & Culture

- Own full employee lifecycle (hire to exit)
- Lead hiring, onboarding, performance management, and discipline
- Maintain HR documentation and employment compliance
- Act as steward of clinic values and behavioural standards

Data & Reporting

- Own operational KPIs and dashboards
- Review metrics weekly and drive corrective action
- Reporting to ownership

Compliance & Risk

- Ensure compliance with employment, privacy, and billing standards
- Maintain incident reporting and risk mitigation processes

Vendors & Facilities

- Manage vendors, inventory, and facility standards

Who You Are

- A proven operations leader (not an office manager)
- Comfortable owning outcomes, not just tasks
- Highly organized, decisive, and data-driven
- Strong in people leadership and accountability conversations, protects team culture
- Experienced in HR, financial controls, and SOP design
- Works exceptionally well in team environment

Why This Role

- Real authority and ownership
- Clear KPIs and expectations
- Leadership support and autonomy
- Opportunity to scale a well-run organization

If you are passionate about making a meaningful difference in people’s lives through holistic health practices, we would love to hear from you. Join us at Kauri Chiropractic and help us build a healthier community—your leadership can be the catalyst for positive change.

Please HAND-DELIVER your resume and cover letter outlining how you think your skills or experience would fit our needs.

Job Types : Full time, Permanent

Pay: $70,000.00-$85,000.00 per year

Work Location: In person

📌 Operations Lead / Practice Administration (Chilliwack)
🏢 Kauri Chiropractic
📍 Chilliwack