Do you enjoy solving problems, working in a fast-paced workplace, and helping others succeed? Imagine Wireless, a Rogers Authorized dealer, is seeking a motivated Systems Support Analyst to join our IT team. We are looking for tech-savvy individuals who thrive on delivering solutions, supporting users, and keeping systems running smoothly across our organization.

Since 1994, Imagine Wireless has been serving the Canadian market with a focus on providing best-in-class service. We carry that same dedication internally, ensuring our IT systems empower employees to deliver exceptional customer experience.

Who we are looking for We want well-organized, solution-oriented individuals who can juggle multiple priorities and approach challenges with enthusiasm. You will communicate confidently, solve problems efficiently, and help our team operate seamlessly. Your skills will shine as you support our systems, users, and technologies across corporate and retail environments.

We support our team through training, coaching, and collaboration—because at Imagine Wireless, we truly believe in “Working Together to Make Us Better.”

About the Role

As a Systems Support Analyst , you will play a key role in maintaining and improving our internal IT systems to ensure they operate securely, efficiently, and reliably across our organization. You will take ownership of projects that enhance workflows, implement new technologies, and optimize processes, making a direct impact on how our teams work every day.

HERE’S WHAT WE’RE LOOKING FOR IN A CANDIDATE

- Intermediate to advanced proficiency in MS Excel, including formulas, functions, pivot tables, lookups, and data analysis.
- Strong working knowledge of Power Automate,



including building, maintaining and troubleshooting automated workflows and integrations.
- Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure.
- Previous Experience in Help Desk Support
- Strong analytical, problem solving and project planning skills.
- Experience with 8x8 VoIP, iQmetrix (RQ) Sales Management and previous telecom industry experience are considered strong assets.
- Excellent verbal and written communication skills.
- Ability to balance operational workload with project-based workload and prioritize accordingly.

KEY JOB FUNCTIONS

- Support configuration, troubleshooting and user provisioning in the 8x8 VoIP phone system.
- Perform iQmetrix (RQ) programming activities such as maintaining security roles, updating carrier pricing, and supporting operational workflows.
- Provide upper management with ad hoc reports and data analysis to support decision-making.
- Maintain accurate hardware, software, and asset inventory records.
- Identify opportunities to enhance IT ticketing workflows and improve service efficiency.
- Contribute to system implementations and initiatives to enhance IT infrastructure and workflows.

WE OFFER AN ATTRACTIVE PACKAGE

- A proven training program with the support you need to succeed.
- Opportunities for advancement and career growth.
- A fun, dynamic team.
- Benefits package after three months.
- A Positive work workplace.

Job Types : Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits :

- Dental care
- Extended health care
- Paid time off
- Store discount

Work Location: In person

📌 Systems Support Analyst (Calgary)
🏢 Rogers Communications/ Imagine Wireless
📍 Calgary