Company Overview :Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the company manages a diverse portfolio of over 190 properties, totalling 28 million square feet across major markets nationwide, including Toronto, Kitchener-Waterloo, Ottawa, Calgary, and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial performance, and long-term asset value. Guided by a hands-on approach and a commitment to trust, integrity, professionalism, and innovation, Kipling Group is a trusted partner managing your real estate investments.

Kipling is currently looking for a Residential Community Manager to oversee a property located in Calgary, Alberta. This is a full-time and permanent position. Reporting to the Property Manager, the Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities

Customer Service :

- Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Consistently focus on providing superior customer service
- Meet and interact with residents and prospective residents in a courteous and skilled manner
- Foster a strong customer service culture among all staff
- Promote a strong sense of community
- Welcome and assist all residents and visitors in the office




- Answer and direct all incoming telephone calls in a courteous and professional manner
- Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
- Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports
- Complete other duties as assigned

Leasing :

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- Secure appointments and conduct property and show suite tours with all prospective residents
- Ensure all walk-ins are provided with a property tour, including suite showings - an appointment is not required
- Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
- Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
- Regularly inspect upcoming suite availabilities prior to showing to prospective residents
- Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
- Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
- Negotiate leases to achieve optimum value for the property

Administration and Reporting :

- Review and submit changes to leasing reports as directed




- Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
- Register all prospective residents using Yardi or other software as required
- Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
- Assemble and provide move-in packages to new residents
- Coordinate reservations of elevators for move-ins and move-outs
- Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
- Assist with the completion of incoming and outgoing suite inspections and document as required
- Actively monitor deficiencies in suites and common areas and produce work orders as required
- Ensure that the resident directory is accurate
- Be flexible with lunch hours and breaks to be available to prospective residents and appointments
- Responsible for office administrative duties that may include mail, courier, office supplies, invoice coding and processing and other duties to support the operations team
- Maintain an orderly leasing centre with proper filing of all documentation and correspondence
- Complete rent collection, striving for zero arrears each month. Ensure rents are deposited in the property account on a timely basis. Record all transactions according to established policies and procedures.
- Enter work orders into Yardi for existing residents when assistance is required
- Utilize the property management system to record transactions and run various operating reports
- Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed
- Liaise with Building Maintenance Manager on a day-t

📌 Community Manager (Calgary)
🏢 Kipling Group
📍 Calgary