Job Overview

Duties

- Configure and maintain IVR call routing systems, telephony infrastructure, and manage the CRM platform across multiple business units
- Develop and optimize automated workflows (including missed call text-back), manage APIs/webhooks, and troubleshoot website and system integrations
- Ensure A2P 10DLC compliance and SMS security, while optimizing digital assets using SEO best practices (meta tags, images, and site structure)
- Manage social media platforms, including content scheduling, monitoring, and maintaining consistent brand presence
- Maintain web & server infrastructure, including DNS records, subdomains, and overall platform stability of the unified SaaS platform.
- Assist with managing sales inquiries, follow-ups, and booking coordination
- Maintain accurate customer and lead records within CRM systems
- Prepare quotes, invoices,



and assist in processing service orders
- Support customer issue resolution to ensure a positive client experience

Education :

- College Certificate/Diploma: A program in computer science, computer engineering or IT (required)

Experience :

- IT/Softwares: 3+ year (required)

This position offers an excellent opportunity for individuals looking to develop their skills. We value precision, integrity, and proactive problem-solving in our team members.

Pay: $21.00-$25.00 per hour

Benefits :

- Casual dress
- Company events
- Dental care
- Extended health care
- In office parking
- Vision care

Work Location: In person

📌 Digital, Sales, Web Technician Coordinator (North Bay)
🏢 Bayland
📍 North Bay