Make a difference in people's lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss.

As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support. Strong skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels.

Key Responsibilities: • Deliver customer service through calls, emails,



and chats • Document interactions accurately in databases • Connect clients to Vision Loss Rehabilitation programs • Process donations and handle related inquiries • Maintain updated knowledge of CNIB services

Requirements: • Fluency in English and French for transparent communication • Minimum two years customer service experience • Excellent problem-solving and organizational skills • Ability to manage sensitive customer interactions • Familiarity with Microsoft 365 and digital systems

Join CNIB to enhance customer experiences and support those navigating vision loss.

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📌 Bilingual Customer Care Specialist Remote (Montreal)
🏢 Canadian National Institute for the Blind
📍 Montreal