Elevate customer interactions with JAN-PRO as a Customer Service Representative in Kitchener, Ontario. Play a critical role in customer satisfaction and franchise support through effective communication and problem-solving.

As a Customer Service Representative, you will serve as the main contact for customers and franchise owners. With a focus on conflict resolution and responsiveness, this role requires dedication and a proactive approach to service excellence. Candidates with at least two years of customer service experience are preferred to effectively handle calls, complaints, and requests from our valued clients.

Key Responsibilities: • Conduct customer service calls for evaluations and follow-ups • Log and manage customer complaints,



developing resolution plans • Process customer requests including service suspensions and changes • Handle missed cleans, establishing necessary fines • Manage cancellations and transfers, striving to retain accounts

Requirements: • High school diploma; college diploma preferred • Minimum 2 years of customer service experience • Solid Microsoft Office skills, especially Excel and CRM • Excellent communication skills in English • Proven leadership and problem-solving capabilities

Bring your organizational and time management skills to enhance customer experiences at JAN-PRO in Kitchener.

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📌 Customer Service Representative Kitchener (London)
🏢 JAN-PRO of Southwestern Ontario
📍 London