Home Reno Heaven (HRH / the store) is a social enterprise, owned and operated by Cochrane Society for Housing Options (CSHO). The mandate of the store is to sell gently used building products and tools, and other household items. Accountable to the Operations Administrator, this role is responsible for engaging with customers, assisting with sales, and receiving donations. The shifts are Saturdays 9:30am-5:30pm and Sundays 9:30am-4:30pm. This is a temporary seasonal position with the potential for additional hours or extension.

KEY ACCOUNTABILITIES

1. Provide outstanding customer service by greeting and assisting customers in a friendly manner

2. Maintain store standards to optimize customer experience, drive customer traffic, and positively impact store profitability

3. Provide daily volunteer supervision and leadership

4. Work with the Executive Director, Operations Administrator, Volunteer Coordinator, and Sales Coordinator to ensure store Policies and Procedures are in effect all the time

5. Handle customer complaints, concerns or refund requests in a professional manner while earning customer trust, escalating unresolved issues to the Operations Administrator or Executive Director

6. Coordinate intake of donations and provide guidance to volunteers of acceptable items

- Accept items for donation
- Quality assurance and cleaning process for all donations
- Price and shelve inventory
- Address customer complaints

- Open and close the store ensuring gates, doors and alarms in place





- Operate the cash register and handle transactions accurately using POS systems

- Communicate effectively with team members and management to ensure smooth operations

- Manage process improvement initiatives to increase the efficiency of HRH’s operations

- Provide general support to the CSHO Management Team and completes other tasks and duties as assigned

- Train recent volunteers and staff members

- Ensure right customer service culture is present in the store by continuously training and coaching the volunteers

- Maintain cleanliness of HRH

- Assist with fundraising and community engagement initiatives

POSITION REQUIREMENTS

Education and Experience:

- High School Diploma
- Previous experience in customer service or retail is preferred but not required
- Knowledge of Outlook, technical sales, or cashiering is a plus
- Demonstrated understanding of Construction and/or Skilled Trades is preferred
- Valid criminal records and vulnerable records check

Skills and Abilities:

- Demonstrated strong customer service and troubleshooting skills
- Excellent organizational skills with the ability to manage time effectively in a fast-paced environment
- A willingness to learn and adapt in a team-oriented setting is essential
- Strong work ethic and positive team attitude
- Adaptable collaborator, willing to reprioritize and provide support as required
- Ability to lift up to 50 pounds

Pay: From $16.00 per hour

Expected hours: 15.0 per week

Benefits :

- Casual dress
- On-site parking
- Store discount

Work Location: In person

📌 Customer Service Associate (Cochrane)
🏢 Cochrane Society for Housing Options
📍 Cochrane