Company Description VOSKER , North America's leader in remote area surveillance.

Every day, we take pride in helping our customers keep an eye on what really matters to them by developing solar-powered, cell-connected cameras on our exclusive platform.

In a few words at VOSKER; We are efficient, we think differently, and we take care of our people ! We take advantage of our expertise to win as a team and redefine what is possible!

Job Description : YOUR NEXT CHALLENGES: Analyze quality:

- Create and analyze QA reports, and provide recommendations to stakeholders (trainers, managers, team leaders, QA supervisor) to:

- Ensure compliance with the QA strategy implemented by the supervisor.

- Create appropriate training.

- Identify coaching needs and QA performance issues of the customer service advisors.

- Improve internal tools and procedures.

- Analyze business trends in QA and make recommendations.

Promote valuable quality assurance practices:

- Participate in the optimization and development of the QA department procedures.
- Create and implement thematic evaluation grids.
- Create QA training material.
- Integrate and train new QA agents.
- Provide ongoing QA support and training.
- Assign assessments to QA agents, monitor progress and provide weekly performance data on them to the supervisor.
- Ensure the quality of assessments performed by QA agents via weekly group and/or individual calibration sessions.

Qualifications : THE EXPERTISE REQUIRED TO TAKE US FURTHER:

- 3 years of experience in customer service.
- Strong sense of organization and priorities, autonomous and responsible.
- Critical and analytical mind.
- Excellent ability to synthesize.




- Excellent comfort level with virtual classroom platforms as well as with Microsoft Office (Teams, Excel, SharePoint, Word).
- Enjoy working in a fast-paced company.
- Have initiative and curiosity.
- Demonstrate rigour.
- Excellent communication skills (written/oral) in English and French (an asset).
- Collaborative spirit (team player).
- Being available to go to the Montreal office a minimum of 1x every week, and when the operational needs (meetings, workshops, or any other activities) require your presence.

Additional Information

HERE'S WHAT WE OFFER YOU:

- A work environment that allows you to bring your ideas to life and propel you towards your ambitions!
- A daily without routine, the days follow each other, but they don't look the same and that's great!
- A hybrid work mode that allows you to work either from home or from one of our offices. The choice is yours!
- A wellness account that allows you to reimburse your expenses related to your health, your passions and your interests.
- Free access to a 24/7 online health care professional and EFAP.
- A group insurance including vision and dental care paid 50% by the employer.
- A new parent supplement during maternity/paternity leave.
- Vacation based on years of experience in the market.

Equal access to employment : At VOSKER, we value the essence of each person and celebrate the diversity that allows us to redefine what is possible. We value collaboration by providing a healthy and inclusive work environment where all voices are heard.

Don't hesitate to contact us if you have specific needs to make this recruitment process more accessible for you.

Now it's your turn to tell us about yourself! To do so, just apply!

**That's what being part of the VOSKER clan is all about!

📌 Quality Assurance Specialist, Customer Service (Montreal)
🏢 Vosker
📍 Montreal