Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role : As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Dispatch job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. What You’ll Do: Dispatch service request work orders for completion by vendors.
Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
Contact the customer for information and communicate the steps in the work order process.
Run, review, and distribute various customer service reports, as necessary.
Assist with the training of current hires and temporary employees. Provide technical guidance and training to junior associates.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
May recommend new techniques.
Impact own team and other teams whose work activities are closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You’ll Need: High School Diploma or GED with 3-4 years of job-related experience.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with an advanced inquisitive mindset.
Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
📌 Customer Service Associate (Toronto)
🏢 CBRE
📍 Toronto