Elevate customer satisfaction as the Customer Service Manager at Key Equipment Services. Lead a dedicated team to enhance customer experiences and drive service excellence in the hospitality sector.

In this role, you'll oversee a passionate customer service team, using your leadership skills to mentor and motivate. Key Equipment Services, a major player in food service equipment, seeks a natural leader with 4-5 years of management experience. Your focus will be on fostering a customer-first culture and addressing complex issues that enhance loyalty.

Key Responsibilities: • Build a customer-first culture across the team • Lead and develop a high-performing service team • Ensure efficient customer service processes • Address customer concerns and escalations personally • Monitor key service metrics and performance targets

Requirements: • 4-5 years of management experience in hospitality • Proven ability to motivate and develop individuals • Solid communication and relationship-building skills • Excellent problem-solving and decision-making skills • Willingness for occasional travel

Become a pivotal force in delivering exceptional service experiences at Key Equipment Services.

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📌 Customer Service Leader at Key Equipment (Burnaby)
🏢 Key Food Equipment Services
📍 Burnaby