Make a positive impact as a Collection Customer Service Agent. Utilize your empathy and listening skills to assist clients with payment agreements in a supportive environment.

In this full-time role, you'll foster trust-based relationships with clients while analyzing and understanding their financial situations. Your customer service and advisory skills will help form effective solutions tailored to individual needs. As part of a hybrid team, you will begin with a comprehensive training program designed to hone your skills in client engagement and support.

Key Responsibilities: • Contact clients to establish trusting relationships • Analyze clients’ financial situations with care • Address client needs and resolve issues efficiently • Propose tailored solutions for financial agreements • Educate clients on financial benefits and options

Requirements: • High school diploma required • Proven customer service and advisory experience • Bilingual in English and French • Expertise in building solid client relationships • Ability to assess large volumes of information

Bring your passion for customer service and empathy to help clients navigate their financial journeys.

J-18808-Ljbffr

📌 Collection Customer Service Agent Role (Montreal)
🏢 National Bank of Canada
📍 Montreal