Job Description

Midland Transport is looking for a motivated individual to work as a BilingualCustomer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The current addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll‑free customer service line as well as our website.

The position is Monday to Friday day shift.

BenefitsToJoining Midland:

- Competitive wages
- Adynamic, safe, and rewarding work environment
- Free parking onsite, fitness center open 24/7, and an onsite cafeteria
- Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.





Responsibilities
- Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
- Ensure first call resolution through problem-solving and effective call handling
- Enter pickups and deliveries on timely and precise manner
- Coordinate special movement of freight, trace shipments and research adjustments
- Deliver excellent customer service in accordance with the company's values and policies
- Support other team members by contributing to the team effort

Qualifications
- Education Required: Minimum High School diploma
- Years of Experience Required:

📌 Opportunities for Bilingual Customer Service Representatives (6-Month Contract) (Dieppe)
🏢 Midland Transport
📍 Dieppe