Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently.

MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents. Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in fast-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.

Key Responsibilities: • Provide courteous support via inbound and outbound calls • Troubleshoot and resolve customer issues for first-call resolution • Use internal systems to retrieve necessary customer information • Collaborate with teams to solve complex inquiries • Document customer interactions accurately

Requirements: • Must be at least 18 years old • High school diploma or equivalent required • Solid verbal and written communication skills • Proficient in Microsoft Office and Windows • 1+ year in customer service preferred

Use your skills in a dynamic role that values customer satisfaction and teamwork at MCI.

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📌 MCI Customer Service Agent Position (Sydney)
🏢 The Sydney Call Centre
📍 Sydney