Customer & Office Operations Coordinator

Full Time | In Office | Vancouver BC

Do you enjoy keeping things organized, helping people, and making sure work gets done properly?

We are looking for someone who naturally notices when something needs attention and takes responsibility for making sure it gets handled.

If you like staying busy, supporting a team, and keeping things running smoothly, we would love to hear from you.

Salary and Schedule

Salary : $50,000 to $60,000 depending on experience

Hours : Monday to Friday, 8:00 am to 4:30 pm (includes 30 minute break)

Location : In office role at our Vancouver headquarters

- This role is important to our daily operations, so consistent attendance and punctuality are essential._

Why You Will Love Working Here

- 5 percent RRSP or TFSA matching program
- Extended health and dental benefits (company paid premiums available)
- $100 per month transportation stipend
- Two weeks paid vacation
- $500 annual education stipend for professional development
- Company events including BBQs, holiday parties, and volunteer days
- Office cat (very fat, very friendly. Must love cats.)
- Free on site parking and close to bus and SkyTrain lines

About the Role

The Customer & Office Operations Coordinator helps ensure customers receive excellent service while keeping our office organized and running smoothly.

You will work closely with dispatch and operations to respond to customer needs, keep service information accurate, and support internal coordination.

Some days move quickly and involve juggling requests from drivers, customers,



and team members. Staying organized and calm while solving problems is important in this role.

Key Responsibilities

- Customer Support_
- Monitor the shared inbox and follow up on service requests
- Review service notes and communicate updates or solutions to clients
- Maintain accurate client information in our CRM
- Office Coordination_
- Maintain an organized and welcoming office workplace including shared kitchen, supplies, plants, and common areas
- Manage office supplies and general inventory
- Maintain digital filing systems and assist with reporting and data entry
- Prepare and print internal materials and signage
- Team Support_
- Support internal communications and scheduling updates
- Help coordinate team events and company initiatives
- Process Improvement_
- Identify opportunities to improve internal systems and workflows
- Research solutions and share recommendations with the team

You Are

- Highly dependable and follow through on tasks and commitments
- Organized and comfortable managing multiple requests at once
- Proactive and able to take initiative when something needs attention
- Positive and calm when solving problems




- Comfortable working with people while also staying focused independently
- Skilled with Microsoft Office, Excel, and cloud based software tools
- Experienced with at least two years in an administrative, coordination, or customer service role
- Fluent in English with strong written and verbal communication skills

Experience in recycling or waste management is helpful but not required. We will teach you everything you need to know.

Growth Potential

As Growing City continues to expand, this role will grow with it.

You will gain exposure to operations, client success, and internal coordination with opportunities to take on increasing responsibility.

About Growing City

Growing City has helped businesses across Metro Vancouver reduce waste and improve recycling for over twelve years. Our goal is simple. Make sustainability easy and effective so more organizations can participate. As we grow, so does our impact.

How to Apply

In your cover letter, tell us about a time you noticed something that needed improvement at work and took initiative to solve it.

Applicants must be legally eligible to work in Canada and reside in the Lower Mainland.

- Help us make sustainability simple, accessible, and impactful. One collection at a time. _

Pay: $50,000.00-$60,000.00 per year

Benefits :

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer & Office Operations Coordinator (Vancouver)
🏢 Growing City
📍 Vancouver