Job Description - Customer Service Representative

Customer centric position with a service-based sales program that can significantly increase your income!

Reports to : City Manager

Position Summary

Devon Transport prides ourselves on providing efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment.

Position Responsibilities

- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service-based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.
- Clean vehicles to a high standard of cleanliness
- Identify and record damage, communicating with customers through claims process





Not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employer. Duties, responsibilities and activities may change or new ones assigned at any time with or without notice.

Position Requirements :

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

Qualifications and Experience

- General communication with team members.
- General customer service.
- Class 5 driver’s license. (required)

Knowledge, Skills, and Abilities

- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team setting.
- Vehicle knowledge considered an asset.

Working Conditions

- Schedule that includes weekends and holidays.
- 4-day work week, 10 hours per day with 3 days off each week.
- Ongoing training and feedback

Pay: $19.00-$20.00 per hour

Expected hours: 38 - 40 per week

Benefits :

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Licence/Certification:

- Class 5 Licence (required)

Location :

- Campbell River, BC (preferred)

Work Location: In person

📌 Customer Service Representative (Campbell River)
🏢 Budget Car E Truck Rental
📍 Campbell River